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Thomson Celebration Cruise Review by Rossi1948

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Thomson Celebration
Thomson Celebration
Member Name: Rossi1948
Cruise Date: December 2013
Embarkation: Tenerife
Destination: Canary Islands
Cabin Category:
Cabin Number: 216
Booking Method:
See More About: Thomson Celebration Cruise Reviews | Canary Islands Cruise Reviews | Thomson Cruises Cruise Deals
Member Rating   3.0 out of 5+
Dining 3.0
Public Rooms 4.0
Cabins 3.0
Entertainment 2.0
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 4.0
Service 4.0
Value-for-Money 3.0
Rates Not Rated
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Ship Facts: Thomson Celebration Review (by Cruise Critic!) | Thomson Celebration Deck Plans
Never again

I know some people thought this cruise was fine and have even re-booked for next year but for the life of me I cannot understand why. I don't go on holiday to pick fault but I have nothing good to say about the Celebration.

Our problems started way before we even embarked - with the awful customer service we received from the call centres (having booked on line). It took well over half an hour just to make a payment, they then gave us the wrong telephone number to book excurisions and in the end we had to call into one of the Thompson shops where they confirmed that the call centre service was a matter of some concern to customers. However that said we were looking forward to our week's cruise to the Canary Islands and Madiera.

The ship is old and no amount of refit is going to change the lack of space and facilities. The food was pretty awful. cold, repeditive and recycled. There was an outbreak of novo virus (we spoke to two ladies who were confined to their cabin for 2 days). The staff for the most part, were friendly although terribly overworked. Service in the bars was slow and on no account would you get value for money if you had paid for the drinks package (we got our included as we had booked early). We had to ask for milk for the complimentary tea/coffee and had to request pool towels which should have been in our cabin and we never got replacement toiletries. Entertainment was abismal ranging from a song and dance group who could neither sing or dance to Butlins style games. We spent one day at sea and the next day was Christmas Day when we docked and everything was closed on shore. It would have been much better if we could have had 2 days in Madiera but I feel everything was cost cutting so it was cheaper to have the ship at sea. They have formal nights (we had 2 although nothing in the booking advised that there was one extra one as it is usually one per week I think) but the great majority of people did not conform to 'black tie' and there were many men very casually dressed so if Thompson aren't going to enforce formal dressing on these occasions I would suggest they drop this as this cruise is pitched , in my opinion, at the low end of the market and I would be hard pressed to give it a 3 star rating. I was going to book the Dream for next Christmas but I am going back to P & O.

Publication Date: 01/05/14
Read the Canary Islands ports review by Rossi1948
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