Faulty Towers on the high seas the conclusion was that we were wanting a family vacation for Christmas but got a poor and mediocre one as well very expensive . If we had gone to Hayman island Resort in the Whitsundays for a week for the monies spent we would have had great holiday. Royal Caribbean Radiance of the seas is not worth the monies that we spent plus ancillary & on board drinks, freshly squeezed juices US$12.00 .Café buffet food for breakfast and lunch was extremely of poor quality, burnt toast sitting under heat lamp hard as a rock, scrambled eggs pre-mix from large tetra pack, buffet breakfast soft boiled eggs overcooked and cold, the hot buffet most food items were not hot. Drink station in the Windjammer served juice concentrate terrible ,percolated coffee is barely drinkable, tea bag are of poor quality Jane had to use several to get any flavour for a tea . Breakfast when open in Cascades renamed Brasserie 30 was good at times if you order cooked breakfast it was served hot,but otherwise of the same quality. Specialty restaurants which we paid extra fees for three persons were somewhat better Izumi was the outstanding one with Japanese fusion inspired, Giovanni's the Italian restaurant was also second best, the food was good for Italian food on a ship, Chops Grille which they call the finest steak on the high sea in the brochure was mediocre unable to cook our steaks the fillet Mignon medium came well done, and the rare fillet Mignon came medium but the least inspiring experience was the Samba Grill the food was mediocre and our son love the light seating our table for table service with different colours light.
We had problems with our stateroom as we first came on board, the cleanliness and maintenance was poor, the toilets were not working for three days in a row but the problem was attended promptly, fecal smells were permeating throughout most of decks. The ship Radiance of the seas is need of a good refurbishment , the only thing new in our stateroom was the flat screen TV. The experience that we had was very disappointing due the fact our concerns were not address straight away and the guest relations Manager just paid lip service to us and ignored us, the Hotel Director would not see us either and front office Manager. We couldn't wait to get off the ship on Sunday get our flight back home spoke to several other passengers on bus for the transfer Sydney Airport who had similar concerns and some stated that we would not cruise again with Royal Caribbean .
For my view point has a hospitality professional and having worked on cruise ship, they were no standard, no discipline on board especially for safety at sea during our drill, none of the senior officers could be seen during the busy periods, service was not provided, items on menus and wine list were missing or out of stock such champagnes and wines, security was extremely poor, rowdy drunk teenagers and adults on board.