From the start we thought booking a "Crown and Anchor Society" cruise would show us some of the best of RCCL, but it didn't turn out that way.
Because of a need for a refrigerator for diabetic medication a request at the time of booking (August 2012) was made and assurances were given by both the booking agent and a direct call by myself to RCCL, that I would have a frig in our cabin, NOT. After talking with 5 different "Customer Relations" people, two of which had stripes on their jacket sleeves, I was finally told by the last person that RCCL doesn't provide such amenities on that ship. I finally got the pre request frig but was made to feel like I should have gotten down and kissed the feet of the head of Quest Relations, because it came from his cabin and it was HIS personal refrigerator.
The published staffing of the ship is 700+ crew but there were 100 less because of a life boat problem and supposedly the USCG made RCCL either turn away 100 paid passenger or furlough 100 crew and it showed by the lack of good people dealing with the paying customer.
Then on top of everything, the ship came down with an intestinal flu outbreak the last four days of the cruise and no one could server them selves in the Windjammer buffet. The crew tried but looked and acted like they didn't have a clew how to serve people or know where things were. The buffet went from a well organized part of the ship to total disarray, little or no organization on the serving islands.
On the bright side, the nightly shows were pretty good. The star of the cruise was our cabin steward who was about the only person that gave us top notch service and when we ran into rough seas, from Columbia threw the straits between Cuba and Haiti, he suggested getting some fresh chopped ginger from the Windjammer and make ginger tea to help the wife settle her stomach.
We enjoyed the land excursions and seeing what is going on in the preparations of the new locks for the Panama Canal was great.
Overall, RCCL could and should have done better. I over heard several of the long time RCCL customers making comments about their dissatisfaction of the cruise.