First some background (for perspective): We are late-50's, semi-retired, frequent cruisers. We have cruise on many different cruise lines and this was our 8th and 9th cruises on NCL.Here is the Good, the Bad, the Ugly, and the Bottom Line:Good:- Overall value for the money. A great vacation for a relatively low price.- The itinerary for the 8 Dec cruise: stops in Belize, Roatan, Cozumel, and Costa Maya. A fantastic itinerary for divers like us.- Food. Decent food in dining rooms and the buffet. Don't have to shell out a single penny for paid restaurants and you can still eat very, very well.- Serice in dining rooms and buffets: excellent.- Entertainment. Mostly fun and worth your time.- Disembarkation: went very smoothly and efficiently when we finally departed.Bad:- Cabin service. Ours was slow, spotty and inefficient. (Good effort, but I think they're undermanned.)- Service desk: undermanned and not knowledgeable.- bar service: slow and drinks are pricey; not a good combination.Ugly:- the 1 Dec itinerary. The stops at Montego Bay and Grand Caymen are IMHO a waste of time.- the casino. For those of you who know anything about blackjack; stay clear of the ship's $5 tables. 6-5 payout on a natural and dealer can hit on soft 17. That means a BIG house advantage. The only way to get "Vegas" odds is to bet the $50 tables. - back to back cruise support; no good information or help from anyone. Hey all I wanted was info on how to do this; everyone was clueless- overall attitude of ship's officers: don't even think about bothering these guys who think they are too good to talk to customers. Bottom Line:- this cruise line has become the industry discounter. Service may fall short of their competitors, but you can get a great price for a week where they feed you, clean your cabin, take you to a few nice ports of call, entertain you and treat you well (for the most part). So basically it's a good deal!