Embarkation in Baltimore: Parking people know what they're doing; everyone else, not so much. Traveling with elderly parents with wheelchair assist to board requested. Have taken six cruises and this was the first time we were separated from elderly parents. Thought this would be no big deal but we stood in line for over three hours to get through embarkation process and my parents needed some help during that time that we couldn't provide. We've cruised six times, one other time also out of Baltimore and never waited that long to board, especially since we, like most guests arrived when instructed with everything ready. It seemed almost like Baltimore terminal was puzzled as to why over two thousand people were standing there waiting and there were three unmanned embarkation computers! Didn't someone tell them we were coming? Worst embarkation ever.
Disembarking: Out of stateroom by 8:30 as requested. Still waiting at 12:30, four hours later to get off ship! . Mom is diabetic, ate breakfast at 7:30, no food available on pride for lunch and still waiting near one o'clock pm. NEVER saw such a disgraceful embarkation and disembarkation process, not even on our last cruise out of Baltimore. Have left out of L.A. N.Y. Vancouver and Seattle, never this long.
Pride's Shore excursion desk people are the wettest blankets I've ever encountered. In Freeport our shore excursion was cancelled due to wind on the water, so this is no one's fault at all. We cheerfully approached the long blonde haired lady at the shore excursion counter to ask her if she could suggest an alternative, after all it was still a nice day and we wanted to go somewhere. She rudely told us everything was gone and walked away and wouldn't help at all. This same blonde woman had a bad attitude during the emergency drills on muster station B. She's very pretty and I think she thinks she can get away on her good looks or something but she's a horrible employee. We took a private cab to the boiling hole, went to a beach in the same cab and were just careful to watch the time to get back on time. Honestly, with Pride's attitude at the excursion desk, I would never book an excursion with them again, it was far cheaper and more fun to do it on our own. We had done this same excursion through Pride years ago for over a hundred dollars each, this one cost just eight dollars each way privately and if Carnival is that cavalier about guest's fun I won't ever book an excursion with them again. I hope other passengers who dealt with that horrible blonde woman before us got her name because she was as rude to them as she was to us. If you go on your own, you're responsible for getting back on time, just be careful and mindful of the time and go with a registered cab driver.
The restaurants and lido buffets are closed from 3-6 pm on Pride. You can only get hamburgers, sandwiches, and pizza, all high carb choices that may be good for a day or two but become tiresome quickly and are not suitable for diabetics or anyone who gives a care about their body like a diabetic. The salad bar should also remain open or at the very least a small fruit stand! Not everyone can eat those high starch, high carb things all the time. Gross. Shame on Carnival for promoting such unhealthy foods with no alternatives.
I don't like the art on Pride at all. Yes, whatever, it's art,not porn as people point out. I'm not a prude at all or religious but I dislike pictures of naked people touching themselves all over the walls, art or not. I just don't like it, some people might like it. To each their own.
The food in the dining room was good. The wait staff are so great! The Pride's staff in general was top notch save for the one blonde lady at the shore excursions desk. Food on Lido was okay but it was closed much of the time. Pools and hot tubs were closed early despite being listed as open in the evening, very disappointing. Water slide seems to be for show only, never open.
We did the 'Pontoon Lagoon' shore excursion through Pride at the Florida stop. We had phoned and asked Carnival a few questions about the excursion such as, how far is it to walk from the bus to the pontoon, is there a bathroon onboard etc. To each question, Carnival said, "I don't know." What!? It's your job to know!! My parents did not take the tour because we had no idea if they could walk from the bus to the boat. It turns out they could have, but Carnival didn't care enough to find out or give us the operators number so we could find out on our own. We loved that tour so much that there was still time to go back to the ship and get my parents to take it. We paid about a hundred bucks each through Carnival. Guess what it costs really? Six bucks there and back for a cab to get to the boat and it was mere steps to get on the boat and only twenty six dollars to take the tour so Carnival is sucking up all that money and they won't even find out details for their customers!
I question whether I will cruise from Baltimore again and I definitely won't take any more shore excursions through Carnival, you can do them on your own cheaper as long as you're careful. What an unnecessary mess.