We just completed another Celebrity Cruise and continue to be quite impressed with the overall experience. The staff on board truly makes the cruise and every person greets you every time they see you. They are all willing to stop and talk or answer questions from waiters and assistant room attendants to the Ship's officers. It is a very friendly experience and we continue to be impressed with the Eclipse and all of the Celebrity family. Of course there are travelers on board who expect too much and complain as a hobby, but the staff seemed to give everyone as much attention as they desired.
While the So. Caribbean caters to sun lovers, water lovers and shoppers, we also had plenty of opportunity to get some history, culture and education as well as terrific entertainers. We were never bored and usually had more opportunities for activities than we had time. You are in your cabin only as much as you would like.
We are dancers. One down-side to Celebrity as a whole and the Eclipse as an example is the lack of dance space appropriate for the number of people desiring to dance. The Company appears to have decided to eliminate dance floors in favor of bars and gambling venues that make them more money. The 'Grand Foyer' is very small stable mid-ship dance surface. The night club is near the front of the ship and caters to very loud contemporary music. The largest dance floor is in the Sky Lounge at the top of the ship - very unstable when the ship is rolling.
The entertainment is 'Top Notch' on Eclipse and it's family of ships. Got to know the entertainers and they were as open to meeting folks and interacting as all the other staff members.
All the cruise companies have 'missed the boat' regarding embarkation and disembarkation, the two most significant periods that cruisers remember about their experience. Celebrity does a great job in embarkation -- as close to a walk-on as I've every seen. Ft. Lauderdale and the Eclipse made it very easy to embark and were very welcoming. Disembarkation is still a challenge. Long waits and long lines to get baggage and get clear of the dock is still difficult and the answer (we learned) is to leave several numbers after yours has been called. Then there is no mad rush to get bags and you will find yours very prominently left for you in the terminal. Eclipse also has great services to move your bags directly to the airport for your pick-up. The time will come that you give your bags to the Ship and pick them up at your home airport when your flight arrives, but that time is not yet here...
Summary: I encourage all new and experienced cruisers to enjoy Eclipse. They get it right (for the most part)!!!