1st time cruise and expected the holiday of a life time. Sadly didn't get that.
Booking a year in advance it cost me and my wife just shy of £5000 for a super deluxe balcony cabin on deck D.
First sea day and we had to contend with trying to squeeze 3500 (approx.) passengers on the deck - scrammed in like sardines whilst having to put up the larger louts who thought they could be as loud and obnoxious as they wanted without a care for anyone else.
So we paid our £300 pounds to use the Retreat. That's where we discovered that some people had only paid £999 for the same holiday in the same cabin level. Now I don't mind someone getting a bargain but a £3000 price comparison is not really acceptable.
Went to collect our pre brought wine from the restaurant - only to be told that they hadn't stocked that wine for the last season. - don't even start about the price alterations and argument I had with the customer services department on purchasing this.
The food, was very repetitive in the Bay Tree but reasonably good, I can however recommend the Glass House and East - both very good.
Wifi - is free locally in many a port and we had no problem contacting home - However P&O try to charge you £35 for the use of wifi on board.
Staff on board - generally excellent, friendly, helpful - low paid, under valued and P&O should be ashamed to treat them so poorly.
On our return to the UK - put a wee complaint in to P&O in writing and via email. Even though they acknowledged receipt of the email, they haven't replied to it. No one wants to know, they've had your money and now dismiss you and your opinions.
Sadly having spoken to many people on board ship, the common trend does appear to be that standards are getting lower and lower, many people have been put ever cruising again with P&O.
Cant see at this rate how they're going to fill Britannia in a couple of years time - mind way they're going they'll probably be in administration by then.