We've recently returned from our 10 night eastern med cruise with NCL aboard the Jade, having booked about 7 months prior to departure. A week before we were due to leave, we still hadn't received any documentation or tickets, so, rather concerned, we phoned them and were told that they no longer post such items, as it's all sent via e-mail..we print the items required.

Fair enough...but on the Saturday before our flight, we still hadn't received anything, so we phoned Iglu again.

This time we were told that as part of the package was customised (we changed our return flight from 10.30pm to 1.00pm...pointless waiting round an airport for 12 hours) and the customised team didn't work weekends, we'd need to phone back Monday...bearing in mind the flight was due to leave at 6.30am on the Wednesday! We phoned first thing on Monday, and spoke to someone who said they'd posted the documents(?), and also by e-mail....hmm...but, after the 5th call, they 're-sent' the documents by e-mail, so at least we now had the required paperwork..phew! Read more