Norwegian Breakaway Cruise Review by September04: Norwegian nickel-and-dime 'em
Overall Member Rating
Norwegian nickel-and-dime 'em
Embarkation: New York (Manhattan)
The Breakaway felt like wasted potential. It is beautiful, however, passenger comfort was sacrificed to cram more people into ship, making the line more money with each sailing. My cabin was small and crammed, I couldn't even see the tv with the closet door open (inside cabin). The sheets were not luxe and the bed was uncomfortable (Disney's Dream spoiled me terribly).
There were only 4 hot tubs in the family pool/park section (the tubs should be called luke-warm tubs not hot tubs despite several passengers complaining). The pools were nice, and the slides and rope-course were excellent. That was the highlight of the trip. The service on this cruise was the worst I have had (4+ cruises). After an entire week I still didn't know my cabin stewards name (he never introduced himself).
Service from staff in restaurants was also sub-par except in the specialty restaurants ??? Restaurant staff were also poorly trained on serving, sometimes forgetting to ask if we wanted More something to drink before diving into taking our orders. Servers would not offer bread, butter, or condiments, and sometimes seemed annoyed when asked to bring it out, except in the specialty restaurants. The dining experience in the free restaurants felt rushed. Food was horrible at the Garden Buffet and in the Manhattan Room, their biggest dinning room. Bland desserts, dry burned meats, and what seemed like the exact same options day-after-day at all of their restaurants. If you want good service and food you have to splurge extra for the specialty restaurants. That was the theme of the cruise, if you want better, you have to pay more!!! Great ship, but too many cut corners and extra-charges. Was actually happy to get back home. This ship was the equivalent of a big Hollywood production with lots of special effects but horrible actors and story. Less
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Inside cabin are EXTREMELY small, even for a cruise ship. Beds were very uncomfortable. This cabin did not comfortably fit a family of four.