Norwegian Gem Review

4.0 / 5.0
2,589 reviews

Not normal NCL Standards

Review for the Eastern Caribbean Cruise on Norwegian Gem
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twoshawns
First Time Cruiser • Age 40s

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Sail Date: Nov 2013
Traveled with children

We are longtime Latitudes Members, and this cruise didn't stack up compared to most of our NCL trips. A lot of that had to do with the Flu Like quarantine measures that affected many aspects of the ship, but it was more then that. The ship seems much more "loved" then the last time we were on board, and it can really use a little TLC in return. Its not falling apart, but the little things begin to add up. Furthermore the staff was mostly new, and the service levels were significantly less then what we have grown accustomed to on NCL. And while we enjoyed the ports, the overall experience left a bit if a sour taste in our mouths.

Check In:

This was a nightmare. It started with a call the morning of saying the cruise departure was delayed by 2 hours. A nice touch, but it sent off warning bells as we knew the boat was already in port. When we arrived it was a bit chaotic. The lines were literally out the door to go through security as they only had three lanes open. There were no priority lanes, and it took over 90 minutes to get through. Furthermore, we received a note in line stating the cruise before us had a flu like bug pass through the ship and we could opt out of this cruise if we wanted for a credit. Its a nice offer, but since we had already flown in, rented a hotel, taken off of work, and gotten all the way to the cruise terminal, it was a little late. They knew about the virus much earlier in the week. If they truly wanted to offer us an option, they would have contacted us before we left.

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