I am an Elite passenger with Celebrity and have always enjoyed our cruises. Prior to boarding, I checked the CC roll call and read that there would be 1,000 gay and lesbian guests on our post Thanksgiving cruise we had booked this past April. While most of the PP passengers were polite and friendly, their presence on board did limit some of our normal activities we've enjoyed on other cruises.
Check-in was very easy when arriving to the port. Our cabin was ready and very clean.
Our room attendant, Paulino, was the best we've had while cruising on Celebrity. Hand's Down! His English was excellent and lovely smile was sincere. Requested extra towels, soaps etc were always waiting for us. Larger than usual showers are a plus on Reflection. Toilet flushed easily at times and not at all other times. Staff directions to hit hard did help sometimes...But, if you are arthritic or have weak wrists this will be difficult for you. (Funny how all public toilet flushed easily each time) Storage drawers seem less than on Eclipse and Solstice. Mattress was very comfortable.
Due to the PP group size and their dining together, our usual deck 3 round dining table was now on deck 4, rectangular, difficult to talk to friends we were traveling with, and stuck back in a corner. Our waiter, Arturo, was just OK. Rarely remembered requests and spent too much time explaining simple preparations we didn't ask about. Food is better than I've had on other ships, but continues to decline from recent years of cruising Celebrity. The Oceanview Grill food was good but sometimes cold and burgers at Mast a good standby.
Appetizers brought to our CC cabin each day were usually unedible. A few stale chips, 4 oily olives and possibly a hummis of unknown origin were not appealing. Remember when we looked forward to removing the metal cover and enjoying.
The Classic Beverage package was a wonderful 1,2,3 choice. Wines by glass were not as nice as on the Constellation in March with same package option. The bartenders were slow and seemed not to know simple bar skills. They used their fingers to put fruit in the glasses and then touched guest cards to ring charges. The bar servers, too, made numerious order mistakes. Plus by end of cruise, our preferred vodka was not available and subsitutions were different with each bar frequented. More than once, bars ran out of olives. We always had to wait quite awhile to order a drink.
The second formal night offered all passenger favorites: lobster tail (gets smaller each time on board), lamb chops (thinner each time we have them), beef wellington. Cutting cost seems to be Celebrity's goal as the high-priced entrees are offered only on the same night.
Caribbean ports are all the same, so no need to describe experiences. Easy off and return.
Sitting one evening at the Sunset Bar, my husband's silk pants had large dirt spots on the seat and side of leg. Sending to dry cleaner on board was disasterous as they were returned with a different feel of fabric, pressed horribly and not clean. Discussion with Guest Relations was not a good experience. Why does Celebrity have staff that do not have command of the English language deal with passengers? We are hoping our personal cleaner will be able to return to original soft fabric and clean.
Reflection is a beautiful ship and well maintained. It was a perk to meet our Captain's Host, Ti-An, again this cruise. She made it very special for us.
We are cruising on Oceania Riviera in February and our experience will determine if we come back to Celebrity again.