MSC Divina Review

4.0 / 5.0
1,913 reviews

Awful service, bad food and rude staff

Review for the Western Caribbean Cruise on MSC Divina
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JSV1975
2-5 Cruises • Age 40s

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Additional details

Sail Date: Nov 2013

This was our second cruise, we were with a big group and MSC did nothing to make us feel welcome or valued. The previous cruise was with Carnival which wasn't perfect but had much higher standards of customer service, more english speaking staff and better food options.

Check-in procedure is online which is fine, you print off a 1 A4 sheet with your room details but little else and you're told you don't need luggage tags, except when you get to the port and you have to chase a porter to get one and fill it in on the dockside, the tags are waxed paper so take a good biro and have your cabin number to hand!

Boarding in Miami is relatively smooth, I walk with a cane so was directed to the special assistance desk, although no one asked if I needed a wheelchair or any additional help boarding or not.

Cabin Review

The cabin was okay, even though it had been recently refitted, the dressing was pretty dark and plain, browns and yellows dominated. We had a larger balcony room with a sofa at the back of the boat which was a reasonable location. There was a good sized wardrobe with hangers and a small set of drawers. The bathroom has a small toilet, and average shower cubicle, with storage under the sink. TV is small with limited channel selection - lots of spanish channels, only english channels are CNN, BBC South America and Cartoon Network.We had booked a double bed and arrived to find two singles, we rang to ask to have the bed rearranged and was told it would happen after 6pm, it took four more calls before it was finally sorted out at 11.45PM!Customer service was very poor on the boat and the room was not cleaned well

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