American Queen Review

4.5 / 5.0
230 reviews

Cruising the Mississippi with American Queen Company

Review for the USA Cruise on American Queen
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muth cruiser
6-10 Cruises • Age 70s

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Sail Date: Nov 2013

Absoutely the worst cruise I have ever been on, overpriced, poor food quality/selection, poor coordination by management and dirty rooms with peeling wallpaper, broken heaters, dirty floors and a bathroom door that had to be held open with a waste basket.

Arrived at their hotel choice on Friday for check in, which was a treat, they didn't seem to know anything about the cruise booking. Finally the desk contacted someone and was told we were part of a package program so they gave us keys and we went up to our room. Went over the literature from American and saw that we were supposed to have been given vouchers for breakfast, no one seemed to be aware of this. The following morning we inquired at the desk and was given the vouchers, we also "found out" from other travelers we were being picked up by bus at 10am to be transported to the ship. Went to lobby at 10 and the bus showed up at 10:30 and left for the ship at 10:45. It was quite the trip to the ship, three blocks. Dropped us off and told us to proceed to the ship through the Hilton Hotel Lobby. Followed the directions they gave us in our pack, got to the ship and was told by the security to come back at three for boarding.

Returned at three checked in and found out they have meal periods and we were scheduled for late dining. Told them for health reasons we could not eat late and they advised us there was noting they could do. Finally after having to contact hotel manager he agreed to see if changes could be made after the first meal, he was kind enough to accommodate us.

Cabin Review

Exterior entrance to room meant having to go out in the rain and cold to go into the ship.

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