American Queen Cruise Review by muth cruiser: Cruising the Mississippi with American Queen Company
Member Since 2012
Cruising the Mississippi with American Queen Company
Absoutely the worst cruise I have ever been on, overpriced, poor food quality/selection, poor coordination by management and dirty rooms with peeling wallpaper, broken heaters, dirty floors and a bathroom door that had to be held open with a waste basket.
Arrived at their hotel choice on Friday for check in, which was a treat, they didn't seem to know anything about the cruise booking. Finally the desk contacted someone and was told we were part of a package program so they gave us keys and we went up to our room. Went over the literature from American and saw that we were supposed to have been given vouchers for breakfast, no one seemed to be aware of this. The following morning we inquired at the desk and was given the vouchers, we also "found out" from other travelers we were being picked up by bus at 10am to be transported to the ship. Went to lobby at 10 and the bus showed up at 10:30 and left for the ship at 10:45. It was quite the trip to the ship, three blocks. More Dropped us off and told us to proceed to the ship through the Hilton Hotel Lobby. Followed the directions they gave us in our pack, got to the ship and was told by the security to come back at three for boarding.
Returned at three checked in and found out they have meal periods and we were scheduled for late dining. Told them for health reasons we could not eat late and they advised us there was noting they could do. Finally after having to contact hotel manager he agreed to see if changes could be made after the first meal, he was kind enough to accommodate us.
Also when we checked in we found out their was a tour of New Orleans that afternoon which we missed because the pack sent to us was incomplete. The bursar said he was sorry for our inconvenience and later called and gave us a 25.00 room credit this credit was not solicited and was more of an embarrassment.
Went to our room, wow, what a surprise, peeling wall paper, dirty floors where you could see the vacuum cleaner didn't reach and old broken wicker furniture.
Food very poor food handling procedures, no sneeze shields over the food, no refrigeration under the cold foods (mayonnaise based salads left out) staff working without gloves. Desserts left sitting out on counters all day including cream pies.
Food choices very poor and portions in the main dining room very inconsistent. Had Cornish game hen one evening and was served a small half of one. Thanksgiving turkey was a joke, portion size about 2 oz at best. Breakfast was available both as a buffet or off the menu, our choice was buffet since we could choose what looked best. We did have fresh fruit the first couple days then we went to canned peaches pears and prunes.
The overall condition of the ship is poor and the staff has the attitude they are doing you favors. It was not uncommon to have to wait for the staff to get their food at the front porch buffet. They do have a nice selection of books in the library but I never did find out who had the keys to open the bookcase.
We did become friends with two other couples onboard and found the prices we paid varied by over 2000.00 even though we had the same cabinet and were located next to each other.
The captain does not keep to the schedule and varies depending on whatever suits.
We met many other couples on board and every one had similar disappointments, no one I spoke with would consider a return cruise. Less
Read more American Queen cruise reviews >>
Read Cruise Critic's American Queen Review >>
Exterior entrance to room meant having to go out in the rain and cold to go into the ship.