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River Splendor Cruise Review by aekjk: River Cruise Good - Vantage not so good


aekjk
2 Reviews
Member Since 2001
3 Posts

Member Rating

Cabin Not Rated
Dining 1.0
Embarkation 5.0
Enrichment Activities 3.0
Entertainment 5.0
Family & Children Not Rated
Fitness & Recreation 3.0
Public Rooms 5.0
Rates Not Rated
Service 5.5
Shore Excursions 5.5
Value for Money 3.0

River Cruise Good - Vantage not so good

Sail Date: September 2013
Destination: Europe - River Cruise
Embarkation: Budapest

After a disappointing Hotel in Budapest the Cruise was all it was advertised to be. Our Cabin, Staff and River Boat were all very good. We were quite unhappy with the Dinner choices and quality. They seemed to be mediocre selections, small portions and tasteless especially based on the $$ paid for the trip. Since this was our 46th Cruise we feel that we had some basis for this. All of our Ports/Cities visited were well chosen and the Program Directors who accompanied us were terrific. Vantage booked the Flights are they were also good selections as was all our local transportation.

Other than the meals we have no complaints about the Cruise itself. However, we should have heeded past Vantage passenger blogs and reviews. If we had we would never had booked this trip. We believe that Vantage pulled a "Bait & Switch' in our Pre-Cruise package. We were supposed to stay at the Elegant "Corinthia Grand Hotel Royal" in Budapest. Two weeks before we received a letter stating this More Hotel was unavailable and we were switched to a Hilton business hotel. Corinthia rated #3 and Hilton rated #46. To compensate they gave us an extra dinner. ALL dinners at the Hotel were worse than on the Boat and actually not edible. Vantage Customer Service is nowhere to be found once you pay for your trip and would not budge on the Hotel change. Several of us walked to the Corinthia and found they were NOT overbooked and actually had a Large banner Welcoming "Viking Cruises". Several letters to Vantage have gone unanswered since returning. Beware of Vantage. Less

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