Not so good..... disappointing: Norwegian Dawn Cruise Review by myjo1
Overall Member Rating
Not so good..... disappointing
Destination: Western Caribbean
Finally at 18.00 there was an announcement from the captain. But he did not apologize for the delay (nobody did!) and he told us tat we would sail at 19.00. It would have been so much better if we would More have gotten ANY information and apologies.
The whole ship needs an upgrade, it is all old stuff and the public restrooms are terrible: some not working and most not clean! The furniture is old and scruffy, carpet is old and the ship could do with some paint.
The cabin is small but ok, the cabin stewards do a good job. This can not be said about other staff.....
We did experience the all the speciality restaurants. The Bistro was not really good, but the others were, especially the Steak House and the Teppanyaki.
Inside the ship it was really (too) cold, fortunately you can turn up the heat in your cabin....
The music on the whole ship is too loud: the band at the pool, the music in the Stardust Theater and the Spinnaker Lounge, everywhere.... We are not all old deaf people! Entertainment is ok but not good.
On the day before disembarkation we were told that when you needed to adjust something on your bill you could come 24/7 as long as it was a creditcard payment. So I stood in line for a long time to find out that this was not possible after 22.00. WHY tell me 24/7????? The person at guest services is apparently not qualified to adjust anything, not her fault but a person with the right authorization should be there! No manager to be seen! The next morning we experienced the same and we had to wait again for a long time: again no manager to be seen.
Then we did the freestyle disembarkation: what a disappointment again! We were queued inside and outside all around the ship with our luggage and it took us TWO hours standing in line before we were outside the terminal.
We have sailed with other companies before and Norwegian is our worst experience: never again! And we were not the only ones complaining...... Less
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