First off the Divina is a beautiful ship. Well decorated,very tasteful and kept as clean as possible, the housekeeping staff did an excellent job. No complaints there. The buffet waiters kept the tables clean and dishes picked up very well. The food choices were varied and pretty good, although by the time you find a table the food was never hot, this being said it was always very crowded. They should have signs saying what way the lines go, almost every time after standing in line people would just step in front of you help themselves. The buffet hours were not good, several hours between meals, but pizza was always available.
The restaurant, wow where to begin. First let me say when we cruised with carnival we always looked forward to evening dinner, it was very interactive, our waitress was always polite and asking about our day and just a very pleasant experience. Very different than MSC. very crowded, overworked staff, we had one waiter that basically did everything from taking orders,clearing the table after each course,refilling water glasses, ( which was hard to get refills) which water is the only free drink at dinner. Very overworked staff. The maitre'd was Italian as is most of the "upper management" and very rude and harsh on the waiters, yelling at them in front of the diners, we noticed this on different occasions the way they treated the staff. Not very professional.. Back to our maitre'd, night after night he would schmooze some tables around us, bringing them plates of cheese, extra bread,refill their water glasses and on lobster night actually brought them a plateful of extra lobster. Never once even stopped by our table to ask us if things were okay. Yes we are Americans and yes they were Italians..... Favoritism? It was very disappointing and maddening. We had second seating at 8:30 and we didn't get out until 10:45 11:00 every night. Not once all week did our table of 8 get served at the same time, usually several minutes between the first and last to get served. Gala evenings we were led to believe that coats and ties were required so I go purchase suits for myself and boys, only to find out people were wearing t- shirts to the fancy gala evening. What a joke, so don't spend any money For nice clothes as they do not enforce any dress codes.
Our last port of Great Stirrup Cay was cancelled due to weather, so we sailed in circles for 24 hours to sail 100 miles. It would be nice if there was another port on stand by, like maybe Nassau that has docks. That would have been nice.
Overall experience, hmmmmmm.....so-so. It has a lot of potential so MSC better adapt quickly to the American market or they will be going back to Europe. Unless things change from what they were on this
cruise we would choose a different cruise line.