The cruise started off great - we took the Vallejo Ferry to pier 41 and walked to the ship, but things got rather weird after that. The food was as good and plentiful as ever (Sabbatini's was esp. good this trip) and the passengers were fun, but the experiences weren't what anyone expects. Firstly, the ship badly needs refurbishment (I understand this will happen in the next few weeks, but it should have happened a month or so ago) - the rugs are spotted and frayed, the toilets didn't always work (which caused a back up on one of the formal nights), and at least one elevator was out of order every day. Many passengers (including my spouse) were trapped in one for a period of time (not a long time, but, nonetheless, this should never have happened with such regularity). The Grand just isn't so great anymore.
The worst part of the trip occurred midway between San Francisco and Honolulu: a very troubled woman jumped overboard. The manner in which the crew handled this was very well, except that they didn't give any information about what happened, thus rumors of all sorts circulated, and this should have been prevented. What I didn't know is that the Coast Guard takes over in these situations, and the ship (along with a container ship for part of the time) was required to circle for almost 36 hours, searching for the body. Of course, we never found anything. The result was that we got to Honolulu a day late, which invalidated the two excursions we had planned (one to Pear Harbor), and eliminated one stop - we never got to Kauai. We fully understand that the only person responsible for the problem was the woman, and certainly not the cruise line; and the captain kept us as informed as he could (it was his first time out as captain, poor guy), but the event left many people upset, as is understandable. The remainder of the cruise (other than the problems noted about the ship, herself) was fine and we mostly enjoyed ourselves (although I do wish they could improve the speed of the internet).