Norwegian Epic Review

4.5 / 5.0
4,418 reviews

Ugly ship, terrible service, the worst

Review for the Eastern Caribbean Cruise on Norwegian Epic
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Maljvinka
2-5 Cruises • Age 40s

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Sail Date: Nov 2013

DON"T GO THERE IF YOU EVER BEEN TO OTHER CRUISE LINE YOU WILL BE GRAVELY DISAPPOINTED!

1. Design. This ship isn't just ugly from outside, it's ugly shroughout. This ship public areas are ugly and cheap nothing like other cruise lines, expect it to look like a ferry or motel 7 on a boat. Design reminiscent of 70th materials, super super cheap, there is no grand staircase, there is no pretty area on the whole ship except one lounge. Cheap furniture, cheap plastic lounges on a pool deck, tiny pool, and people wondering around and thinking what they payed for. Oh, and you can touch the ceiling with your hand in the majority of public area, forget about corridors, it is less then 7 feet. I saw tall gentleman banging his head on the ceiling on 6th floor near casino.

2. Service. The only friendly person on the ship was lady in the buffet who spraying your hands with alcohol and were telling washi washi, smily smily, that is it.The crew on this ship is the worst I have ever met in any hotel or cruise or any other entertainment industry for that matter. Moody, not friendly, not smiling and serious lack of service. The worst cabin stewardess. first night she was cleaning I left some clothes on a couch, she just threw everything together with shoes into the bottom of the closet, including my white just ironed skirt. Do not expect any other perks you routinely get on other cruise ships as towel sculpture or anything else. The service in the restaurants is non existent as well as any decor or ambiance. As there is no maitre D, I only saw once somebody going around asking how was the dinner, but didn't get to talk as neighbor tables were complaining to him I think that time older lady complained that she had a Birthday and was given no attention:). Expect a line and disorganization or, and it's normal to wait for your dish 40 min. We went to Manhatten(main dining room) twice, when we came it was 6:30 when we left around 9, and not because we were talking, but waiting for our order.They just don't care at all. One night I chose salmon, which came out completely raw, the other night it was steak and lobster, my steak came bloody :) even though I asked medium well, i politely asked to change, I think the waiter stick my dish into the microwave because the steak came back overly done and cut in half and lobster turned into mashed mush :) I mean it is actually funny if we wouldn't pay for this cruise.

Cabin Review

The cabin is the only decent thing on this cruise, I liked the layout and a lot of storage. It's ok for the married couple, although can be uncomfortable for friends. You can literally see and hear everything going on in the toilet and shower as they separated just with frosted glass and right next to the bed, (because of the curved design some beds are by the window, some by the entrance. But I honestly don't know how you can fit kids or third person in the room, even balcony as the other sleeping place would be the couch and it has curved design so in the middle there is little room.

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