Overall a great experience but be aware of the photo shop staff: Voyager of the Seas Cruise Review by GGLi
Overall Member Rating
Overall a great experience but be aware of the photo shop staff
Most of the staff are very friendly, particularly the housekeeping staff and dinning room stuff. Maybe because we purchased suite so were VIPs on board. However, we did have a terrible terrible experience with the photo shop staff. We purchased an all-in-one photo package on the first day and were given a card. We swiped the card every time we More took a picture. However on the second last evening we suddenly found out that the computer system somehow lost the right account info, and the computer was full of other people's photo under our accounts, and most of our photos were lost. We had to spend a couple of hours to look up all printed pictures posted on the wall - thousands of them - just to find ours and identify the code so that they can re-load into the system. It was very frustrating. However, one of the staff (was told she's a manager, Ms Wang), did not understand the problem, and was bad mouthed to us for some reason. Then we had a ugly verbal argument. The language she (and one of the other male staff) used were very offensive. We even had an iPhone recording for that as an evidence.
Later on we logged a formal complain, and another manager of the photo shop talked to us, apologized, but we could felt that there were nothing he could really do. Till now, we still have not heard from the Royal Caribbean yet. This experience almost reined our trip. I still wonder what is the hiring standard for the ship. Honestly speaking, the lady desired to be fired. Less
Room is better than I expected. The only problem is that the cruise could not provide a working DVD player for our child to watch DVD on board.
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