Such a beautiful ship it's a shame it will get torn apart unless undergoing a lot of changes whilst in America, Whilst agreeing with an awful lot of what has been said in reviews which I have read I feel some people have been quite harsh and petty with their comments. Yes the service onboard in the dinning room was a bit hectic but this was mainly due to understaffing, 2 hours 40 minutes on early dinning is far too long and puts 2nd sitting far later than stipulated but things did improve after the first week when staff got used to running around tables overcrowded a little quicker, felt sorry for some of the waiters. Paying for water & coffee in the dinning room is unacceptable which was soon realized by the management once the American visitors joined the cruise, never happened to myself before. Our cabin boy must of been invisible although he did keep the cabin clean & tidy was never to be found when needed only for a wave from the end of the corridor. Films on the television were a joke able to watch half of four films and only saw the finish of two other films due to constant breakdown during the screening, nothing to watch whilst crossing the Atlantic. Entertainment in the beautiful theatre was a big letdown, five good shows out of nineteen days cruising unless you liked opera which judging by the amount of persons walking out during these shows would suggest didn't. The cast which worked hard when appearing were very good but even their shows only lasted at most 35 minutes, shame that shows couldn't of been made to last longer with some other form of entertainer. The cruise was changed last minute which meant we never visited the port of Nassau
I believe that this was due to the big show put on for our entrance into Miami harbour which was spectacular but didn't warrant us missing what ports we'd paid to see when booking.
Things were all about to change after we disembarked, for the following three days when travel agents and the media got invited to a three day complimentary cruise when over a thousand were treated to top level entertainment, fireworks and no doubt better service & food, its a shame that paying cruise customers weren't treat the same, but I feel certain that MSC should of learnt a lesson if not then this cruise will be coming home earlier than they anticipated.