I have been on many cruises in my life and enjoyed every one of them. To me, a cruise is a cruise and I just love being at sea. That being said, I will never cruise this ship, or any other in the NCL America fleet again. I prefer other cruise lines. But, NCL is the only line with U.S. registered ships that sail 7-night Hawaii itineraries. I did not have the time to book a 15-night cruise from Mexico.

The embarkation went rather smoothly. Initially, I thought the ship looked nice, and the public areas were well-kept. That feeling quickly went down-hill when I got to my room. There was garbage under the bed, a dirty Q-tip on the bathroom floor, and the toilet was not flushed. I planned on pointing this out to my room attendant, but never met him until the 3rd day. I wish I never met him at all because he acted like it was a burden to clean the rooms. He just was not happy. And, the room never felt clean. He didn't empty the garbage or change the ice. It didn't help that the A/C didn't work very well. That "sticky" humid feeling never went away. On day 1, I noticed a clump of long, black hair and what appeared to be a wet piece of Kleenex in the corner of the balcony. It didn't bother me too much, but I was going to ask my attendant to clean it - if I would have seen him on day 1. Since I didn't, I thought I would see how long it lasted. At the end of the cruise, it was still there. The room could have been very nice if it was kept better.

The attitude of my room attendant seemed to be contagious. Crew members just seemed like they didn't want to be there. The service did not even compare to that of every other cruise I've been on. They didn't smile. They didn't greet you in the hallways. I don't demand to be treated like royalty, but they didn't even acknowledge us as customers. Read more