“No way to make a good impression!”
Cruise review of MSC Divina

ToddTodd MSC Divina 4 No way to make a good impression!
ToddTodd
Member Since 2009
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The Divina is a beautiful ship. I like the staterooms. In the staterooms I especially like the folding shower doors that give extra room when you're not in the shower.

Departure from Venice was very unpleasant. You have to walk, dragging your luggage from the people mover to the ship. Thank goodness it wasn't raining! It's about one mile... honestly a mile.

Regarding the food I always found something I liked. The "Ethnic" corner was a go to place to tasty dishes at lunch time. At breakfast, it's basic. There wasn't any fresh pineapple, and there were canned fruits everyday. And, someone has got to tell the chef that both baked beans and baked apples actually need to be baked! In both cases they were passed by the front of an oven. Dinner upstairs in the buffet is basically the same every day with really minor changes. MSC wants you in the dining room.

Many passengers were upset that MSC canceled a scheduled stop in Nassau so they could have a publicity stunt with Fiat 500 cars, and have a travel agent inspection day. There was typical MSC confusion (everything goes to Sorrento, to Geneva, back to Sorrento, to Miami, and then back to Sorrento all over again) regarding the canceled day. Some passengers got off, some didn't. Everything was last minute and completely confused.

But, MSC saved the worst until the last minute. After the big good-bye production on stage, after the helicopters in Miami, and after we filled out the questionnaires, MSC forgot to offload the luggage...

Yes, that's right, they didn't have the luggage on the dock, it was all still on the ship in the morning. There was chaos in the luggage hall. People standing around, no luggage. Local staff could only say that they had never seen anything like this. Absolutely NO MSC staff anywhere! Luggage was coming out with all the colors on all of the carousels. People who got off first were still waiting for their luggage THREE HOURS LATER. And, I might add that's three hours of STANDING AND WAITING, for their luggage since there was no place to sit. Some passengers were telling local staff that MSC could send their luggage since they were not going to miss their flight.

I waited over two hours for my luggage, which came off on the wrong carousel.

I like MSC but this certainly left a very bad impression.

MSC Divina Cruises to Transatlantic
  • Sail Date: November 2013
  • Destination: Other
  • Embarkation: Venice
Overall Ratings
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Cabin review:

A beautiful cabin. Modern with a refrigerator, flat screen TV, ottoman on the balcony, and those great folding doors. (The magnetic catch slipped off, I reported to have it fixed and MSC never sent anyone to fix it)
Published 12/02/13
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MSC Divina Cruises to Transatlantic
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