This was our second time on Eclipse, we were on deck 7 mid ship, we had a fairly uneventful trip to Southampton, and the embarkation was much better than the last time, we had to queue a little but we were on board and having first drink by 1.00pm.
Cabin was spotless, plenty of room, our attendant came to make herself known to us and I asked her for some extra hangers, they were delivered within the hour along with our luggage. We selected first dining 6pm in Moonlight sonata our dinner guests we all British and really good company. Our waitress Mallini was very friendly and efficient. The choice for dinner was ok but for us the steaks were the best. we also dined in Tuscan Grill, excellent service and food although far too much to eat and we had not ate that day since breakfast!. Ocean view food was generally good, as this cruise was 8 days at sea we tended to sleep later (too cold to go on deck) and did not go for breakfast until 10.30ish by which time there were plenty of seats and still able to get a decent breakfast, on occasion though it was difficult to find seats at busy periods. When the weather improved enough to go outside it was the usual try and find sun bed but we did so cannot complain too much. The shows we went to were in the main good, bar service in the shows was good but sometimes trying to get served in the other bars especially on passport bar, mast bar and sunset bar was difficult not enough staff, the staff however were always smiling and worked hard. We went to Michaels club to see Perry Grant, never even heard of him but did enjoy his shows.
We booked two trips St Maarten to Orient Beach, although a little pricey we had a short tour of the Island, a decent lunch but the day on the beach was like being sand blasted, windy and sea too rough to go in my husband is a good swimmer and he gave up, Speaking to other people there were better beaches to go to? but we still enjoyed it at least we were off the ship after 8 days. The next day was a complete disaster? St Thomas we received a letter in our cabin advising all had to go through immigration and we were given a time of 7.20am to be in the theatre on deck 4, we were up and breakfasted by 7am and went to queue what a joke the whole of the UK contingent were also queueing, the queue started at the entrance to the theatre and went completely around deck 4. At 9.15am yes 2 hours later we got to go through immigration, it was an utter shambles our trip at 8.15am we cancelled as we did not know if others would still be in the queue how long would we have to wait. Celebrity took no responsibility for the shambles and blamed to US immigration there was no organisation, or updates just stay in the queue, and they kept saying even the crew have to go through this, who cares we had paid for our trip. We got off the ship and got a local bus to Magens Beach, beautiful beach even though a public beach we had to pay $4 as did all others, spent a nice couple of hours before heading back to ship. The Captain advised the ship would stay an hour longer in port due to the immigration mess?. Next port of call was Nassau, ok but not somewhere I would go back to. We arrived in Ft Lauderdale for disembarkation, ocean view café was frantic the best way I could describe it, our letter said to be in theatre again at 8.20am at 9.20am our tag number was called as one side of the ships lifts had been taken out of action it a long walk back to the disembarkation area and no lift or walk down to flights ok for us but some people did struggle. It was raining and again it was a long walk to collect the luggage. We did find our luggage pretty quickly and the chaos outside the terminal. We were on a 3 night stay in Ft Lauderdale and there only appeared to be one girl who was swamped by people trying to find out where they had to go, which we did eventually.
Summary: the Eclispe is a lovely comfortable, clean ship, maybe 8 days transatlantic is too long without a stop, Celebrity need to address the issues with immigration and take some ownership of the problems encountered, I think we should have taken seats inside the theatre in allocated time areas, St Thomas was spoiled for us,we met a lot of really nice people staff and guests alike and would go with Eclipse again but not via St Thomas.