Crown Princess Cruise Review by sjsdutch: Terrible experience
Member Since 2013
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My husband and I were celebrating our 24th Anniversary on this cruise. We are seasoned cruisers, but this was our first experience on Princess Cruises. We chose this ship because of its itinerary. I should've done my homework before we made the booking. Lesson learned.
Embarkation: We stayed in ft lauderdale the night before so that we could get to the cruise port before the busses arrived. We were there by 10a only to stand in a long line for 4 hours. Ship came from Europe and had to be cleared by customs, immigration and the Coast Guard. Evidently it took longer than they thought. Passengers were getting upset, fainting and an announcement was finally made over the PA system after a disgruntled passenger spoke up.
Once on board, we dropped our hand luggage in the cabin and proceeded to the horizon court for lunch. We were all famished! Good thing I always have snacks with me. In fact our suitcases were at our cabin before we made it there....that's how long it took More to get on board.
Cabin was adequate...did like the walk in type closet...bathroom was small, but doable. Being a seasoned cruiser you don't expect anything large.
The first problem we encountered was that the air was not working and we had it cranked to the coldest setting. This was fixed the next day.
2nd and main problem that lasted throughout our entire week was that the toilets were not flushing or flushed 10-15 min later. We were told numerous excuses...main excuse that people were flushing things down the toilet other than human waste and toilet paper. There were toilets that overflowed into people's cabins...thank goodness that didn't happen to us. We did have a few close calls.
Now after doing more research on cruise critics' site I so far have found 5 more instances of this same issue on this ship this year and....all the cabins are AFT! And it was on CNN on April 11th too.
We were given $150 total credit while on board for our troubles. Little did I know this was a known issue that never really got fixed....just patched.
So if you insist on sailing on this ship make sure you book a cabin in the front of the ship. Those people were in a different "flushing zone".
On a more positive note...the service was very good...entertainment needed help though. Food was fine just long wait times in the horizon.
The highlight was curaçao and Aruba....thoroughly enjoyed both islands.
Will we ever sail on Princess again....simply NO.
Worried about the condition of their ships and the fact that customer relations will not give any further monetary compensation as that is their policy. The whole toilet issue was extremely stressful and made for a not so nice memory of our anniversary cruise vacation. Like I told customer relations...every cruise ship can have an issue, but this plumbing issue dates as far back as April of this year. The ship needs to be taken out of commission and repaired once and for all! Less
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