We have just returned from a 7 night cruise on the Splendour of the Seas sailing from Venice. First of all I will mention the very good things on this cruise.
embarkation was first class and on the ship in record time. The Windjammer food was excellent and catered to all needs.
Dining room was, in our opinion OK. As usual steak every night in different forms. For the formal night we had 2 large shrimps, which the head waiter said gave more meat than lobster? The problem we unfortunately had on our table was that our waitress had a new assistant, and he was not very helpful in that she did most of the work, thereby forgetting orders etc.
Entertainment was good and the ships singers and dancers very good. The staff were first class and very helpful. The ship was spotlessly clean. There was music in the centrum every evening and people really enjoyed themselves.
Unfortunately on this trip we encountered very bad weather with very high winds and rain. The Captain could not dock in Livorno because he said the pilot could not get on board, so we made for Toulon. This is where there was a problem in that people on the ship for the second time were not catered, so it was a scramble to find things for all the passengers to do bearing in mind that you could not go on deck because of the weather.
The thing that surprised us the most were our cabins. We have cruised on lots of different lines, always in balcony rooms and they have all in all been much the same, but not on the Splendour. This is where apparently it was refurbished. We found that this room was smaller than normal, had no fridge because "fridges were not on this floor". No sofa, coffee table. No cupboards just cubby holes. On entering our room we found on the very tiny desk, coca cola cans, bottles of water and nibbles. There was no room to put these in the cubby holes. If we wanted ice we had to request it. Our room steward was superb and did everything he could to help us. When I went to Guest Services, they said they would sort out the problem and sent us up a bottle of wine "for the inconvenience".
I have been on many Royal Caribbean cruises, but on this cruise the cost cutting was very apparent.