I did my due diligence before boarding to make sure all my ducks were in a row for my husband as he recently became an amputee. I checked that a wheelchair would be available when we were dropped off. This certainly was not the case and was directly to WALK upstairs to the desk to get one.(didn't tell us there was an elevator!) I explained he could not. We were still ushered up the escalator and corralled to the "hospitality desk" There were no chairs available for him to sit as there were hundreds of people around. Finally, my daughter was able to find him somewhere to sit while I was trying to talk to someone to get help. I almost had to pull a "Shirley McClain" to get attention!! UNACCEPTABLE!! We rented a scooter from Special Needs at Sea...that was a blessing!! It was waiting for us in our cabin.

We were in an aft handicapped accessible cabin with a large balcony. The cabin was a good size, however, the handicapped cabin on the Jewel last year was bigger...and that one was an inside! We also had issues with the door button didn't work ..the handicapped door couldn't open ...we were also locked out of our room for almost an hour because the door broke!Hallways very narrow, especially when linen carts are out, or room service trays and dishes are left out. There was a foul odor coming from our bathroom drains. I did call Guest Services and they said they would send the plumber. Actually, we were out and no one was able to come. An officer came after I called again with some other officers and our cabin steward. The smell was awful!!....they compensated us by sending us a bottle of wine and chocolate covered strawberries! Not enough as far as I was concerned as this became the ritual ....this was now a second bottle we received.....the list goes on ...we received SEVERAL bottles of wine during the cruise...this will give you an idea of all the things that went wrong!!

Our cabin steward, Jo (Jomar) was very nice and we did actually give him an extra tip especially since the Typhoon went through his country and still had a smile on his face!! Read more