Both Plusses and Negatives: Celebrity Summit Cruise Review by archerniak
Overall Member Rating
Both Plusses and Negatives
Destination: Southern Caribbean
Embarkation: San Juan
Blu restaurant was very good, although the first night we had an issue in getting a table near a porthole - although there were ones available the More maître-de did not want to give us one. This changed on following nights once we complained. He needed to learn how to "smile" - his demeanor was a little degrading.
The ship overall was how we remembered it. The one downside, and one I heard from other individuals on board was that if you had a drink package (as we did) bar service and service at the coffee bar was extremely poor. If we are expected to tip separately and with cash in order to obtain the same service as others with no drink package, this should be stated up front by the cruise line. This is especially important if you are on the drink package that was a free option when you booked. If the bar staff know you have a package they basically ignore you. I hope that is the problem and not one that they ignore you because you may not be "beautiful" people. I have never seen such rudeness in the past on any of my past cruise experiences. They also got rid of the trays at the buffet, which helped when trying to get juice, coffee and your breakfast without having to go up multiple times to obtain these items. And the wait staff in the past was around to help you walk the tray to a table - What happened to that small courtesy? It's the little things that make for a great experience over a good/fair experience.
We will still probably return to a Celebrity cruise and hope that our experience on this trip was an anomaly and that the service issues will be corrected in the future. Less
Aqua class room - lovely balcony. Enjoyed the rear and upper deck. Only complaint was some second hand smoke from outside bar area below.
Glad we chose this ship!
Fun in the sun, fun on the shi...
Great Cruise - Customer Servi...