Having enjoyed more than 350 days at sea on various SAGA vessels and thus being a long standing and very satisfied customer it is sad to report the gradual and irritating continuing reduction in standards (not reflected in the continuing high prices).
Without exception the crew are magnificent and the cleanliness and appointment of the public rooms and my cabin could not be faulted. However:-
Although we enjoy priority embarkation it was over 5 hours before our baggage was delivered to our cabin - almost 2 hour after sailing. A formal complaint on board and later to the Chief Executive produced the same lame excuse - such a lot of passengers!!! Presumably the vessel has been loaded before!
After 7 days our chosen wine ran out, 7 days later our second and third choices also ran out. (Same experience on Quest for Adventure in June). Also, unbelievably, ran our of cheese biscuits after 14 days.
Table steward unable to bring the cheese trolley to our table "because of the step/ramp" but this did not prevent the Sommelier wheeling his drinks trolley around the tables.
Apart from the classical quartet the professional entertainment was very second rate.
Port visits were too short on most occasions and excursions expensive for what they were.
Chauffeur car arrangements excellent but an untraceable and seemingly unnecessary Answerphone message 24 hours before departure advising an unacceptable timing change did cause concern and necessitate several telephone calls to confirm the original agreement.
The inclusive Travel Insurance is ridiculously restrictive and inflexible with no exclusions allowed. Judging by the age and physical/medical state of many of the passengers there must be a lot of undisclosed pre-exisiting conditions.
Why oh why must we endure the same mixture of vegetables and almost every meal.
Despite these criticisms we have two cruises booked for 2014 and two advanced reservations for 2015 so SAGA must be doing something right!!!!! We love the convenience of UK departures and the friendliness of the crew, many of whom we have known for several years