I have just returned yesterday 18th November 2013 from a very disappointing seven night cruise on the Costa Serena. We were picked up from our hotel at 1100 and taken to Civitavecchia to board the ship. When we got there we were herded into a large shed and found out ship couldn't dock and had gone to Naples. No Costa staff told us anything, a woman got on our bus spoke only in Italian which resulted in a slanging match with the Italians on board, nobody either from Costa or the other passengers told the number of English on board anything, not a good start.
When we reached Naples it was raining, there were no porters to take our cases, it was like a rugby scum not very good after over five hour trip. Cannot blame Costa for weather but their lack of communication to the English was very poor.
Check in, again a shambles two desks open for over a hundred passengers.
We got on board and what we found was cigarette smoke everywhere. It was awful the smokers just ignored the few no smoking signs and puffed away.
Costa do not cater for English speaking, all the announcements were often enough not in English. We had BBC World on the tv for two days and even that was taken off. You had to pay to watch films in either the cinema or in your cabin I was on the Costa Serena two years ago and comparing the two there is no comparison. Even the Captain couldn't be bothered to come to the Costa Club cocktail !
Every port we came too passengers got off to be replaced by more mostly Italians and French. The Costa Serena is the biggest ferry the Med. The only good thing about my cruise was the staff. The numbers have clearly been cut so they are working harder.
Most of the Britsh passengers I spoke to swore they wouldn't go on a Costa cruise again, I certainly wont they just does not cater for us.