It had been a while since we last sailed on a RCL ship but we had fond memories and looked forward to this cruise. The ship was refurbished recently and it showed. Public areas and cabins were appealing and clean.
We were in OS category and really enjoyed our cabin and the extra room. However, there did not appear to be any increased level of service for this category as one would have expected. But to be fair, our attendant was very good with taking care of the cabin and keeping our ice bucket filled. We rarely saw him and a few times he was slow in providing a response when we called for service.
The concierge Luca did an extraordinary job for us and helped us out with some issues with our dining arrangements and excursions. As an aside, I commend RCL for keeping the complimentary drinks in the Concierge lounge...unlike Holland America!
We loved the cabin itself...spacious and clean with a great living room area and balcony. Downside: noise was too much all through the day and NIGHT! Ridiculous to palce a high priced cabin under Winjammer and then allow the crew to make all kind of noises through out the night!