Norwegian Jewel Cruise Review by CruisinMaterial: Norwegian Jewel shines brighter with Aquafest
Overall Member Rating
Norwegian Jewel shines brighter with Aquafest
Destination: Western Caribbean
Embarkation: New Orleans
Introduction and Background: I’m a 31 year old gay male cruiser who booked my first voyage with AquaFest group cruises on the Norwegian Jewel. This sailing was my fifth sailing on the Norwegian Jewel with 43 days at sea on her which is the longest of any ship I’ve sailed on. Other cruise lines I’ve experienced include Princess (5+), Celebrity (5), Royal Caribbean (1) and Carnival (1) with the remainder being on Norwegian ships. Out of all the 27 voyages I’ve taken, 5 have been with Atlantis Events and 1 has been with Pied Piper. My most recent cruise prior to this was the Norwegian Breakaway inaugural Trans-Atlantic in late April 2013. Events are presented and reviewed in chronological order so enjoy!
Pre-Cruise Stay NOLA: Comfort Inn & Suites Central Business District
A nice hotel appointed with some great amenities like in room refrigerator, microwave and free continental breakfast in the morning. The location wasn’t all too far More from the French Quarter and lively Bourbon Street but far enough in the early AM hours to need a cab if you’ve reveled too much. The front desk staff was extremely helpful during our stay.
Norwegian Jewel Cruise: 7-Day Western Caribbean
DAY 1: Embarkation
Embarkation I arrived to the Port of New Orleans just prior to noon with a long check-in line greeting me, even for Platinum Latitudes. The break down for the line was new cruisers or returning cruisers and then a separate line for passengers with disabilities. Unlike Miami where there are different lines for different tiers of Latitudes members, New Orleans mashes all Latitudes levels together. The check-in agent was fast and efficient when we reached her and she got us on our way as fast as she could have. After over a half hour in the terminal we were on the ship.
A leisurely embarkation lunch can usually be found in the ship’s main dining room and Tsar’s Palace offered a perfect reprieve from the chaos of the Garden Buffet while waiting for the rooms to be ready. Our lunch was served to us by a nice waitress named Leyda from Colombia who we had the pleasure of having service from in Azura another time later in the cruise. By 1:30PM the staterooms were announced as ready.
Stateroom 5570: I’ve been in balcony cabins only on Norwegian Jewel so this was a new experience in an ocean view. Having the beds combined left little space on both sides barely a foot between the bed and wall. The cabin storage was fantastic for two people traveling with several costumes, regular clothing and lots of shoes. The bathroom is a standard layout and all in one compartment with the toilet having a separate door from the sink/mirror area and the shower. The shower head on the Jewel-class ships has two features rain and steady unlike the new Breakaway class which has rain only.
Norwegian Jewel Ship: This was my fifth time on the Jewel and I can say Norwegian Cruise Line does a nice job of keeping the ship in working order. She looks just as good as the first time I set foot on her in 2007 and everything was in working order. Unlike the Dawn class ships which have had their Spinnaker Lounge relocated, the Jewel still has her Spinnakers intact with great panoramic views of where the ship is going on Deck 13 forward. The flow of the ship on Deck 7 and 6 are quite helpful in keeping passengers moving between venues and the passenger to space aspect ratio is nicer on the Jewel so you don’t feel cramped.
After going to the room and getting things in order, it was time to meet the people of Aquafest in the meeting rooms on Deck 6 forward by the Stardust Theater. The check-in for the group was quick and painless and I got to meet a lot of the Hosts for our trip while receiving goodies of a free Aquafest sling-pack, a promotional copy of remixes from DJ Michael as well as our wrist bands for the week and our Roatan beach excursion. At the end of the receiving line was Tom Baker who is the President of Aquafest. It was a nice welcome to the group of Aquafest cruises as this was my first experience with them. I sailed with Pied Piper earlier in the year for the first time and so far this experience was much better.
It was a quick jaunt back to the room before muster drill held promptly at 3:15PM before going up to the Sky High Bar for a drink and cast-off party. It was here that I saw Katya, Norwegian Jewel’s resident Beverage Manager extraordinaire. This was my third sailing with Katya and when I did a ship visit to the Jewel in October 2012 I had bumped into her again. She’s a great woman who helped me find a substitute vodka when the Jewel ran out of Grey Goose later in the cruise. Katya knows her alcohols and knows how to keep her guests happy. I knew the cruise would be in great hands with her at the helm. She had just returned from her vacation and joined the ship a few hours previous. We watched the Party-Like-A-Norwegian pool side events while waiting for the ship to cast off. When the ship was under way we headed out back to the Great Outdoors to watch the ship sail off and New Orleans grow smaller behind us. The sun was blocked by clouds so a picturesque sunset over the river wasn’t had this time.
Embarkation dinner was actually provided by the Garden Café since we were right there and pressed for time. The assortment of dinner foods was good. The salad bar was well stocked and the main dishes were all tasty. I prefer dining in the main dining room but couldn’t get there with the tight turn around tonight.
There was a nice open bar mixer for an hour to meet our fellow Aquafest guests before heading to the Welcome Aboard Variety Show. This gave my traveling companion a taste of the entertainment he’d see all week. There was a production cast number, a comedian and a pianist. The comedian was quite funny but the pianist was not exactly entertaining for either of us so we skipped his show later in the week.
With a gap between events it was time to head back and unpack before Aquafest variety show which was hosted by the vicious, yet awesome Bianca del Rio. I’ve never met a drag queen as vicious as her but darn can she make you laugh! By the end of the cruise I wished she lived closer to Boston! Also, we got a preview of Tom Goss and David Hernandez talents. The only person we didn’t like was the comedian Jessica Halem who was being shown up by Bianca quite badly during this show. Bianca totally stole the show!
Coming off a late night of reveling in the French Quarter and a long day of traveling it was time to turn in for the night. All in all embarkation day was a busy day of meeting new people, unpacking and seeing what the week had in store.
DAY 2: Sea Day
It was a leisurely morning and after breakfast we did a workout in the ship’s gym. The gym is well appointed with several weight-bearing machines for the arms, abs, shoulders and legs. The cardio deck has been updated with treadmills and elliptical machines with games on them as well as personalized TV channels. It’s a nice addition to the gym and keeps you engaged while doing your cardio workout.
Later in the morning there was the Cruise Critic Meet and Greet in the Star Bar. Thanks to another Cruise Critic member for organizing the event with a gift exchange. Lots of members showed up and so did the senior management of the ship. The Jewel is home to so many familiar faces including the Guest Services Manager Gary Alldredge, Ignacio the Food and Beverage Manager from Spain and Katy the Bar Manager. During this meeting I approached Ignacio about an issue I was having getting through to room service. The line was constantly busy no matter the time you called. I explained my daily request and asked if he could just make sure it was done so I didn’t have to waste time on my vacation calling trying to get through. Ignacio took down my request and it happened like clock-work every single day for the rest of the voyage. It was nice of Ignacio to listen to the problem and take the necessary steps to rectify it right then and there.
Next it was time for lunch and Aquafest had a hosted lunch in the Tsar’s Palace main dining room. While standing in line to enter the dining room, Rowena (Hostess) came out and told guests who were doing the group lunch to enter through the other door. I recognized Rowena from the Philippines immediately and said hello to her. Given how busy it was we didn’t have time to talk but would see her later as she was the hostess for the Azura main dining room. Lunch was great and included meeting new people in the group along with lunchtime favorites of the Vietnamese roll and the NY Strip Steak with mushrooms and fries.
It was now time to try and get some sun on the breezy private sun deck Aquafest had for the group. We stayed up there for a couple of hours before heading back for to prepare for dinner. During this time Aquafest hosted a singles event in the Star Bar with Bianca del Rio. We stopped in looking for a friend before heading up to the sun deck and it seemed very well attended.
Aquafest Entertainment: Kinsey Sicks
The Spinnaker’s Lounge was home to performance venues for the whole week for our group. The first entertainers were the Kinsey Sicks who are a vocal quartet and who use their rhythms and some comedy to tell their story. The performers did their best when they were snagged by a technical snafu and recovered nicely to finish the show.
Specialty Dining: Mama’s Italian Kitchen
As part of the group amenities, there was a compensated dinner in the Jewel’s Italian specialty restaurant. The food was great and so was the service from our waiter. He accommodated a special request to come with the main meal which was the steak. The steak was cooked perfectly and was mouth-watering. We were by the windows at a deuce and had a wonderful dinner together.
Norwegian’s Stardust Showtime: BAND ON THE RUN
This was the production cast’s first main show. It takes the hits of the 70s and brings them alive on stage with the singers, dancers and acrobats performing. It’s a great way to start off the cruise with catchy numbers that can sometimes get stuck in your head for days.
Upon return to the cabin, my travel companion made the mistake of lying down. I went out to check out the Sci-Fi theme night in Spinnakers for a while. I had a drink and retired for the evening myself. It was an early rise the next day.
DAY 3: Cozumel, Mexico
Norwegian Excursion: Tulum Mayan Ruins
Our day started with a transfer to the Ultra Mar ferry at the pier for the transfer to Playa del Carmen on the main land. The sales pitches on the ferry for water were a bit annoying. Once on land in Playa del Carmen we transferred to an air conditioned bus for a drive to the ruins and met our tour guide Angel. There was a brief bathroom, shopping and photo break before continuing to the ruins. In the store Angel explained the Mayan calendar and why it was circular. Once at the ruins Angel did a fantastic job of explaining everything we were seeing and the Mayan culture. He drew in the sand to help us understand principles of mathematics and was just so thorough. I haven’t come across a tour guide in the Caribbean in a number of years as good as him. This was my second visit to these ruins in 12 years and this time was far better than the first. I highly recommend this tour and this tour guide.
It’s a full day tour so returning to Cozumel, Mexico meant the ship was departing soon. We did some shopping at the end of the downtown pier in San Miguel and got a drink over a Senor Frogs before heading back to the ship. Senor Frogs was dead as most of the revelers had already gone back.
Back on the ship we went up on Deck 14 forward to experience the ship leaving Cozumel and to watch the beautiful sunset along with grabbing a quick bite to eat from the grill poolside.
Specialty Dining: Moderno Churriscaria
For a cover charge of $20, you get an incredibly filling meal. You start with a salad bar which has lots to offer. The salad bar on the Jewel class ships is not as large as that on the Epic or Breakaway but the offerings still healthy and plentiful. Once you flip your card from red to green on your table the parade of meats begin. You get to sample all of the meats offered and then when you’re finished the wait staff bring back your favorites. I love the garlic beef in this restaurant!
The dinner was leisurely and as a result we missed the early evening’s entertainment from Aquafest comedian Jessica Halem. Our mistake was laying down to wait for Tom Goss’ performance which resulted in missing the entire rest of the evening. A great day but early day at Tulum and in the hot sun will put anyone to sleep!
DAY 4: Belize City, Belize
Norwegian Excursion: Lamanai Ruins
The tour starts early and it’s a full day long tour which consists of a tender ride to shore, a bus ride to another speed boat which zips you down the river to the ruins. It seems like a lot but in the end it’s worth the wait. It has rained earlier in the day when the ship first arrived to Belize and these ruins are really in the jungle. The paths were muddy and puddle ridden. If you didn’t mind getting a little dirty then you could experience everything including climbing to the tops of the ruins to catch a glimpse into a neighboring country. After having such a great tour guide in Tulum, I couldn’t have been more disappointed with our tour guide for Belize. She explained nothing to our group and only told us what time to climb down from the ruins by. During this tour I bumped into a photographer friend of mine who’s been on quite a few of the ships I’ve traveled with Norwegian recently Liga N. from Latvia. It was a pleasant surprise to see her in a remote part of the jungle! The highlight of the tour was a local lunch served at the speed boat dock and the friendly service of the locals. I got to have a Beliken Beer which has become a tradition each time I stop in this country!
Now a note about Cruise Critic folks booking independent tours trying to save a few bucks. During our tour we had to stop three times to offer assistance to a tour boat done by Cruise Critic members which kept breaking down. Had we not come along I don’t know what the outcome would have been for the people or if they would have made it back to the ship. This was an inconvenience to our tour and delayed our arrival to the ruins and also cut the time short for our excursion. It was nice of our guy to stop but this should serve as a lesson about doing things on your own.
This was a full day tour and back on the ship we decided to eat at Azura restaurant before heading up to our spa appointment. Rowena, the hostess from the Philippines, greeted us warmly and seated us in Edgardo’s section. Edgardo is a waiter from the Philippines who started his shift in the Azura restaurant for dinner service and worked until the wee hours in the Blue Lagoon. We’d end up running into him a lot by the end of the cruise. It was a great dinner service and we got a picture with Rowena before sneaking off to the show briefly and to the Aquafest spa night.
Norwegian Stardust Showtime: Comedian-Illusionist Jean-Pierre Parent
I’ve sailed with Jean-Pierre many times and his show always entertains. It was my fourth time seeing his show which he changed a bit and my friend’s first time. It’s always a good time but we couldn’t stay for the full time because of our spa appointment. I highly recommend Jean-Pierre’s show! I didn’t know at the time the spa night would coincide with Jean-Pierre’s performance.
Norwegian Experience: Mandara Spa
This is the first time in my cruising life to visit a spa for something outside of using their gym facilities. I was nervous about the whole experience and the massage therapist could tell as the 50 minute spa package included a back, neck, scalp and foot massage along with a facial cleansing. I misplaced the receipt with the spa attendant’s name but she did an excellent job of calming me down and making my first cruise spa experience extremely enjoyable. I don’t know why it’s taken me 27 cruises to try this out. The spa package I purchased cost $120 including tip. It was well worth it and then I got to use the hot tub, sauna and steam room until 11PM.
Aquafest Entertainment: Ancient Epics & Superheroes Theme Dance
I didn’t bring a costume but wanted to finally get up there and check out the party going on. People put a lot of effort into bringing costumes from the simple Batman & Robin to a Burger King costume! It was a fun night out but a lot of people seemed to drift off early as they were tired from full day excursions including me! The night ended with a trip to the Blue Lagoon and service from Edgardo which included the customary late night chicken tenders!!
DAY 5: Roatan Island, Honduras Halloween!!
Aquafest Private Excursion: The Beach Club San Simon
We met at our designated time pier-side and were split into smaller busses to be taken to the West End of the island and a private beach resort. The beach was pristine, clean and locals peddling goods were kept at bay after a disagreement with police. The water was so clean and beautiful and the resort had a nice pool which we also had access to. The bar staff were friendly and the same waiter we had on the beach set us up with a sheltered table to eat our lunch. It was well worth the investment to do this beach break and I got to meet a lot more of the Aquafest team including getting an invite to a private event later. This beach club is definitely something I’ll keep in mind on any return trips to the island.
By 2:30PM it was time to return to the ship, watch her cast off from Deck 14 forward and then return to the cabin to get ready for the evening’s affairs. It was very nice to experience the Garden Villas for a reception before dining in Azura. It was at this event I happened to meet another incredibly friendly Norwegian shore-side staff member named Jason K. who was helping out since our Hotel Director had flown to Miami for a conference. The reception ended and it was off to dinner in Azura where the food was made to order and the service great. Rowena was able to accommodate our ever growing group and put us in Leyda’s (waitress from Colombia) section. It was nice to have dinner with new found friends who we would interact with for the rest of the cruise.
Norwegian’s Signature Chocoholic Buffet
Once a cruise usually in the Garden Café there’s a chocolate lover’s event that cannot be missed. The signature Chocoholic buffet is where chocolate and ice sculptures are put on display. This cruise was extra special since the theme in the buffet was Halloween with pumpkins, chocolate and ice sculptures carved in mystical and scary creatures. It was a nice touch although the chocolate selection seemed to be easily repeated at each of the action stations. All in all it was still good!
Aquafest Entertainment: Toga and White Party Theme Dance
Tonight Norwegian Cruise Line was celebrating their Halloween with a costume contest in the Spinnakers Lounge so our group moved to Fyzz. A curtain was placed up for our group’s privacy unfortunately trapping all the fake fog they were using to smoke up the room. It was unbearable to be in there for any length of time and this is the one night where bar service was a problem. The bar in Fyzz is too small to accommodate a group of our size. The fog also gave me a scratchy throat and started me towards laryngitis.
Aquafest Charity Entertainment: Boylesque at Sea
Three of the hot Norwegian Cruise Line production cast dancers performed a striptease number for our private group all to benefit charity during the toga party. It was a nice addition to the evening and the boys definitely put on a show. The highlight of the evening was seeing a good Norwegian entertainer in a new way! Great work Jean-Pierre for your part of this performance (and I’ll leave it at that)!!
Twice we visited the Halloween ship party in Spinnakers to get some air and to get drinks. The first time Spinnakers had a decent turn out with fellow cruisers really getting decked out for the party. The second time we visited the ship party just before 1AM the place was a ghost town while the toga party was still going on pretty strong. We also visited the Blue Lagoon afterward for some chicken tenders and service from Edgardo before retiring.
DAY 6: Costa Maya, Mexico
Norwegian and Aquafest Private Excursion: Beach Getaway at Jungle Beach Club
There were two departure times from the Costa Maya pier to the all-inclusive beach club. Before we knew it we were at the beach club and found chairs shaded by a tree. A friendly waitress took care of us during our entire stay there. I got to sample some of their quesadillas and Dos Equis beer. We ventured out on a raft to a concrete structure off-shore as something to do. The water was not clear like Roatan and was littered with rocks and seaweed. We took the 1PM transfer back to the port so we could do some shopping and meander back to the ship. The ship put on a nice welcome back from our last port of call with music and partying going on alongside the pier. The Mexican military members were kind enough to pose for a picture as well.
Aquafest Entertainment: 70’s Disco Tea Dance
We sailed from Costa Maya watching land fade into the sunset before heading to the tea dance. Music was great and the party was lively. Some folks including the Aquafest team donned bell bottoms and platform shoes.
Tonight we dined in Tsar’s Palace with some of the folks from the tea dance! Except for us everyone else was in costume for a prime rib dinner and the service was great. Some confusion about the changing of Norwegian’s production of Cirque Bijoux to Cirque Expressions due to mechanical problems led me to miss the second production show completely. I thought it was the adagio night from the aerialists which this ship has been known to have in the past.
Aquafest Entertainment: Neewollah Ball and Costume Party
This is Aquafest’s signature Halloween event. Neewollah is Halloween spelled backwards. With a $1,000 prize for the best costumes split between three categories, everyone was dressed up in their best. I chose to go as a "cool vampire” and it was funny that someone else who lives the next town over did the same thing! Such a small world. Bianca del Rio was fierce in her emcee of the event and let people have it where it was deserved with her witty comments. The winners ended up being people who were impersonating her in a few years! Congrats to them and then the disco night started where everyone was out late since there was a sea day the next day. During the night we also returned to Cozumel for about an hour to offload a passenger who suffered a medical emergency. Earlier in the evening a stretcher team was paged over the PA system. I hope the person managed to get home from Mexico ok. After a night of partying it was time to go to Blue Lagoon and have some chicken tenders with service by Edgardo before retiring for the evening.
DAY 7: Sea Day
The weather outside was cold, cloudy and sprinkling. It wasn’t great weather to sun yourself on the ship so it was time to go photo diving. We were very photogenic for everyone this trip so trying to amass all the pictures from our trip was just crazy. The lady from the United States, bless her heart, helped us out with a photo order from the Boylesque night. All in all the photo gallery cleaned up nicely off of us and it was well-deserved because the staff took some great photos.
We bumped into an Aquafest group host who invited us to lunch. Even though we’d just ate two hours before we decided it was time to eat again in Tsar’s Palace for a very light lunch of the Vietnamese roll and the chicken noodle soup to help coax my voice back.
Norwegian Entertainment: Crew Talent Show
The crew are always working so hard for us and the talented ones get to take an hour or two out of their day to share other talents with us. The performances included vocal performances by the Washy, Washy guy, a dramatic performance by Sinful Sin (Assistant Cruise Director), the traditional Filipino Tinikling dance and finally the beloved Fountains. Fountains is always a hoot and this time proved no different. If you’ve never seen Fountains before then I suggest you go to the talent show but go anyway to support the amazing and hard-working crew for their other talents.
After watching the last sunset of the cruise up on deck at the Sky High Bar it was time to get ready for the last evening’s entertainment on the ship.
Aquafest Entertainment: The Kinsey Sicks
Back to perform a different show, the girls didn’t disappoint. A new theme with some funny punch lines and their barber shop quartet made the hour pass by easily. This was followed by the farewell bar mixer.
We rushed down to Azura to say goodbye to Rowena but she’d already left to pack up for her early sign off for and much deserved vacation. We asked for service from Leyda but she too had been re-assigned to another restaurant but we still dined in Azura and had excellent service. We stayed up later to say our farewells, stopping by the portrait gallery on Deck 12 to say bye Liga and to share a drink with her later on. The night would end with some quick final packing and going to Spinnakers to say bye to friends made over the course of the week.
DAY 8: New Orleans
Norwegian Shore Excursion: Past, Present & Perfect
Disembarking the Jewel was relatively painless since we had black color luggage tags and had a pre-determined meeting time in the Stardust Theater to get off the ship. The tour bus was on the furthest end of the pier from the luggage pickup so schlepping the luggage the whole length of the terminal was a bit tiring but the whole process was pretty quick. The tour was driving around the city and seeing the sights via the bus and then getting off the bus at a cemetery to view how they bury their dead. It’s usually done above-ground and other items were explained. After driving around the city some more we were dropped at a park for a chance to get a beignet and coffee. From there we drove around the city some more seeing some sights before heading to the airport. We were at the airport by 1PM. The shore excursion recommends you not go if you have a flight before 2PM so keep this in mind!
Aquafest and the Norwegian Jewel make a perfect pair. The ship is the right size ship for me and the layout is perfect for accommodating the Aquafest group. The Aquafest brand goes above and beyond to elicit guest feedback through their friendly group hosts and their President Tom Baker who was seemingly everywhere! The Norwegian Jewel didn’t disappoint and remains a ship I can call my home at sea. The friendly crew faces I knew always provided the same excellent service which made me remember them to begin with and now there’s some new faces to add to the mix. The Norwegian Jewel is the best ship at sea with the best crew talent and Aquafest is a great addition to an already outstanding ship.
I always conclude my reviews by thanking the people who made my vacation memorable and they start with Katya Plyakova, Beverage Manager for her outstanding ability to handle a large volume of guests and manage to keep everyone happy! If it wasn’t for her extraordinary knowledge of vodkas I would have been stuck when the ship ran out of regular Grey Goose. Her recommended substitution (Russian Standard) was spot on and why I’ve come to trust her over the years as the best Beverage Manager at sea for Norwegian. I’d like to thank Ignacio Alvarez, Food and Beverage Manager for addressing my concerns with the room service issue and taking care of my request for the duration of the cruise. The service from Rowena Owen - hostess from the Philippines, Noellen - our cabin steward from the Philippines, Liga Neilande photographer from Latvia, Natalie Hammond future cruise consultant from Australia, Boyd Chen shore excursion manager from Jamaica, Jean-Pierre Parent comedian/illusionist from Canada, Leyda waitress in Azura from Colombia, Edgardo waiter in Azura and Blue Lagoon from the Philippines and the countless other staff members who I didn’t get a chance to catch their names offered such excellent service the Jewel has been come to be known for. A special shout out to the bar staff who worked tirelessly during our voyage, especially those night after night in the Spinnaker’s Lounge for the Aquafest group!
As I write this I see a news story on TV of the devastation in the Philippines, please consider donating to whatever charity you wish to help out the country where so many of the crew on cruise ships come from. Without the hard working crew, fantastic vacations like this wouldn’t be so enjoyable. My thoughts are with the people of the Philippines. Less
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Cabin review: 5570
Stateroom 5570: I’ve been in balcony cabins only on Norwegian Jewel so this was a new experience in an ocean view. Having the beds combined left little space on both sides – barely a foot between the bed and wall. The cabin storage was fantastic for two people traveling with several costumes, regular clothing and lots of shoes. The bathroom is a standard layout and all in one compartment with the toilet having a separate door from the sink/mirror area and the shower. The shower head on the Jewel-class ships has two features – rain and steady – unlike the new Breakaway class which has rain only.
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