Regarding Queen Mary 2 voyage from Southampton to Hamburg - 4th to 6th November 2013.
We were upgraded from cabin 6013 to cabin 5265 with a balcony. That was the good news. The bad news was that our luggage was still delivered to 6013. The two cabins were at extreme opposite ends of the ship. So it was a long way to drag the luggage down the narrow corridor.
Our feedback is that we were completely disappointed by this voyage as were many other passengers we spoke to. One passenger said that if the voyage had gone on another day they would have thrown themselves overboard. Others said it was their first cruise and they wouldn’t be doing another one.
We have never had such poor quality food and service on a cruise. The food varied from mediocre to inedible. This was both in the Britannia Restaurant and in the Kings Court buffet facility. The worst of motorway services food would have been an improvement. In the Britannia Restaurant on the first evening I ordered soup and some bread for the first course. The piece of French bread must have been cut the day before. It was like a brick. A tin of cheap soup would have been a more tasty option. My wife’s fish starter was no better. Both our main courses were inedible and we left them.
So we walked out of the Britannia Restaurant on the first night in disgust and decided to try the buffet in Kings Court. It was only around 9pm but there was virtually nothing on offer other than the congealed remnants of leftovers. We actually went to bed hungry! The Kings Court buffet is a small buffet service area and the selection of food was limited at all times compared to any other cruise we have been on. In fact the best meal in the time we were on board was a cheap pizza in the Pizza & Pasta bar. In the information book in the cabin it said that there were speciality Asian eating areas. Neither we nor other passengers ever found such facilities.
With some exceptions, the staff attitude was indifferent and unwelcoming. It was as if the passengers were an inconvenience. As an example when we went to the Britannia Restaurant for dinner on the first night (table 279) we were left waiting for about 10 to 15 minutes before anyone came to ask us if we wanted a drink. We ordered a bottle of wine and then waited another 10 to 15 minutes. Finally the wine waiter walked past with some bottles in hand and dumped our bottle on the table with a cursory grunt as he walked on past. We waited and waited and he didn’t return so we opened the bottle ourselves " thank God it had a screw top. When the waiter eventually returned he seemed surprised that we had opened the bottle!
My wife was really looking forward to having someone cook for her for a change including cooked breakfasts in the restaurant. But we didn’t waste time going back to the Britannia Restaurant as we knew we would be in for another huge disappointment. In fact when we saw it on the second day there were more empty tables so presumably other diners felt the same.
We went to the Queens Room for afternoon tea. It was busy and there was a queue. We finally got seated at around 3.40pm. After being served an initial cup of tea we got nothing. We, along with other guests, sat like lemons whilst being totally ignored. We only got any further service as a result of constantly getting up to find staff to ask for service. The sandwiches were tired and stale. One sandwich option was just dry bread with a sliver of tomato. The cakes were a few leftovers from other trays. Total disappointment!
On the first evening on board my wife wanted to put on a dressing gown whilst getting changed but there were no dressing gowns in the cabin. When we enquired about this we were told we would have to wait until the turn down service. Why? There were towels and slippers in the cabin why no dressing gowns?
Really Cunard are trading on an image of sailing long past. It was no better than a cheap day trip channel ferry. We were on a cruise deal but if we had been paying full price for this we would have been horrified. We will never use Cunard again.