It was never more evident to us than when we arrived the advantage of having booked a Suite as the lines were long and people were complaining of how long they were waiting to get on the ship when we arrived. We asked if there was a special line for those in a suite and were taken to a different area. Our embarkation was very swift and efficient. We were quickly escorted to our "suite" which was clearly NOT what we anticipated. We had booked a sky suite for our eleven day cruise to New England and Canada, wanting what the brochure promised: a bathtub, lounge chair, sofabed, walk-in closet and bathtub - what we got was a handicap sky suite with a large entry way and a very large shower, two hard-back chairs and a concierge and hotel manager that didn't care. that reflected the kind of service that we received from most of the ship's officers. the ship is extremely well-maintained and there are people working tirelessly to keep it immaculate - the public area is very clear and appealing. the cost of the shore excursions were priced at a fair rate and although we heard complaints, we didn't use the excursions, but did look through them. our stateroom was very well taken care of. we were surprised that although our category cost $2000 more than concierge, we did not receive the fresh flowers daily that the concierge level received and waited five hours for our "butler" to deliver a vase for the flowers we purchased ourselves while in port. the entertainment was excellent and having cirque performers on the ship was a real treat. although celebrity tours their excellence of service, the only place we found service to be very good was in the dining room. we found the buffet staff to be surly and the hotel director to be pompous, arrogant and disinterested. there were many people on the ship in wheel chairs/ with walkers, canes, etc. and they seemed to be able to get around very comfortably. if there were young children on board, they were either extremely well behaved, dined early, or were very well entertained, as we were rarely aware of any. although there was a priest on the ship and daily "friends of bill w" meetings, we were told "no" when asked if we could have a small space to have a memorial (yizkor) service during sukkot because "...jewish people may have one service a week and that is on friday night...as that is the policy of celebrity cruises." we made this request the first day of our cruise (nine days before meeting this space - we have since been in touch with mr. richard fain of celebrity cruises who maintains that this is the cruise line's policy unless arrangements are made prior to sailing. the disembarkation went very smoothly. we had heard wonderful things about celebrity from family and friends. this was our 19th cruise, having been on carnival, crystal, royal caribbean, holland america, and oceania, and we have never found that we have received such poor value. joanie pechenik