We just got off the Costa Magica on Sunday, November 26th, 2006. We were a bit disappointed with our overall experience being that we had a lovely cruise with the Costa Atlantica in April of 2004. We brought a total of 15 people with us this time - they were going to see us get married in Grand Cayman.

The port of Grand Cayman was closed. We did not get married there and after talking with the Cruise Director and another person at the information counter, there was no other alternative for us to get married. In other words, the ship's captain was not available. Being disappointed is one thing, but then we found out that a Carnival ship under the same circumstances of not being able to port in Grand Cayman had 3 couples on it AND the Captain MArried them --- we were not happy at all after hearing this. Why didn't we have that opportunity?

The Eco-Jeep Excursion was not good. We had taken it on the Costa Atlantica in April of 04 and it was great. But this time they were building a road so no off-road jeep experience and no crocodiles for some reason and no snorkeling. So what did we pay $308 for 4 people for? Hanging out at a beach and climbing a lighthouse. Bad. I brought this up to the Costa Representative and she was going to right this up. Her manager did nothing the next day. They said all was completed. I said no, you did a classic "bait and switch" routine on us and that is not cool we need a refund of $30 per person. They did not agree. I could not see the report she wrote up so I don't know what she really told her manager. I kept my cool and explained to them you can't go charging credit cards and over sell something and not deliver. They DID NOT CARE. I have notified my credit card company and NOW I want the entire $308 refunded due to their lack of customer service. That was clearly handled badly by them. Read more