We have cruised with Seabourn about 5 or 6 times and about 25 times with other companies.
This is our third time on Pride over the years and certainly our last, not only because she is going in April but because they couldn't give a flying fig about their customers or providing value for money.
We were held for over an hour waiting to check onto the ship whilst one desk tried to process us.
We waited 2 hours to get our cabin.
The cabin was second rate with old furnishings, marked and smelly carpets, rusty pipes, filthy black ring in the WC, threadbare towels and worn linen, very little flow from taps, useless shower with short plastic curtain.
Filthy windows and noisy door, doors that would not shut and no TV for 5 days.
The safety drill was postponed after convening due to lack of staff knowledge
The waiting staff could not speak English and got half the orders wrong, the food was not cooked to order, orders were lost, staff were rude, hair in food, hot soup spilled over clothes, 40 minutes wait for breakfast when going on trip, raw meat, raw fish, overcooked meat and fish.
The ship was decrepit and filthy, the decks were covered in soot as were the loungers, the café deck was greasy and sooty.
The 2 Pilipino bands were form the 70's, repetitive and dismal. The comedian insulted guest in a personal and disgraceful manner.
We bunkered 3 times during mealtimes and had to cancel a deck event, the officers were unkempt and invisible, staff were drunk and 2 were dismissed.
Workman were looking in our cabin window on a hoist whilst we were on the bed!!
Heavy hoses were draped across the lift lobby without safety signs.
I could go on but I have now got bored.. They are a waste of space. Book elsewhere and save your money.
I am claiming a full refund of my holiday regardless of how long it takes