We booked this cruise to celebrate our anniversary. We have sailed on Celebrity several times before, but our previous several cruises have been on Royal Caribbean. We received equal level in the Captains Club as we would have in the Crown and Anchor Society and found the Elite level benefits were a very nice touch. Both Marlene and Ashley were super, always pleasant and very personable.
Our cruise did not get off to the best start, but our problem was handled in an excellent manner. We checked in mid-afternoon and I noticed that the room seemed a bit warm. I turned down the air conditioner all the way and we left after unpacking. When we returned around 11:00 I immediately noticed that the room had not cooled down at all. I called the pursers desk and they said they would have it checked. The repair man arrived shortly and started working on it from the hallway. Eventually we fell asleep only to be awakened by the phone at 1:00 am. They informed us that the problem could not More
be repaired and they had arranged a new (and upgraded) cabin that we could go to right away. They offered to help move our luggage and said we could wait until morning to do so. We decided that we were already awake and would sleep better if we just moved all of our belongings before going back to bed. The new cabin was blissfully cool and we slept very well after moving. We did not set an alarm! Later the next day we received a lovely bottle of wine from Guest Relations, which was a very nice gesture.
We visited St. Thomas, St. Croix, St. Kitts, Dominica and Grenada. We walked around the towns in each place, as we had been to all of them before, with the exception of Dominica. We had some rain along the way but mostly it was sunny and very hot!
We were very pleased with this ship, the crew, the entertainment and the food. The Elite Captains Club receptions were great. The production shows were some of the most enjoyable we have seen in some time. The singers were very good and the dancers were the best we have seen since we were on the Queen Mary 2. The shows concentrated on the singing and dancing rather than elaborate sets and this worked fabulously. The magician/juggler was good but we left after ten minutes of the comedian. It was odd that they had two guitarist/folksingers in the lounges. One would have been enough and they could return a classical string group to the mix instead. There was a salsa group but not really any kind of rock band at any of the lounges when we were in them. That would have been a good addition.
We ate in dining room for one breakfast and a few dinners. We did the buffet for some breakfasts (loved the waffles!) and took advantage of the Elite continental breakfast in the Normandie most mornings. We especially liked the capucino. We had dinner in the Normandie to celebrate our anniversary and the filet mignon I had was exceptionally good-on a par with the best steakhouse. But overall I think that the food and service in the main dining room were also very good, better than recent RCI cruises we have been on. On the other hand the buffet on the larger RCI ships had more variety and better service. The grill at dinner in the back of the buffet was a nice touch. You can pick out your choice of chicken, fish or steak and they grill it in front of you. I had red snapper and it was very good. The only problem is that it takes a while to grill it and it kind of kills the mood having to stand there and wait for it. We only did this once. The fresh pasta bar, pizza and ice cream bar (with toppings) always ensured that there was something very good at the buffet.
This is very nice mid-sized ship. Unlike so many ships today, this ship had a nice outdoor space at he rear of the ship, adjacent to the buffet. There was a small bar there and this was a great place for sail away and while cruising, day and night. It was partly shaded from the sun and provided some cover for the times when it was raining. We were onboard Halloween and a surprising number of people dressed in costume for the evening which added to the fun, especially in the forward observation lounge costume party.
We really enjoyed the Summit, the staff and this cruise in general. And we were particularly impressed with the manner in which our problem with the air conditioner was handled. This customer oriented approach turned what could have been a very bad experience into very good one. We will continue to alternate between Celebrity and Royal Caribbean, depending on the itinerary, etc., as we find them to be our two favorite cruise lines. Less