I was pleasantly surprised by our cruise experience with the Pride of America especially since I was a little frightened by some of the past reviews.
We checked in promptly at 1 pm to get settled because we were traveling with 9 family members ranging in ages from 64 through 11 months. We immediately had trouble with the cabin key cards. The cards would not open the cabins. After 3 attempts to correct the situation, the front desk clerk came up to the cabin in person. THe balcony state rooms are a bit small, but my parents had suite and that was an adequate size.
This personalized service was displayed throughout the rest of our trip. The cabin steward, wait staff, spa personnel and the Rascals kids club teachers were friendly, professional and courteous. I can't recall how many times the Pride of America staff reminded us to come to them if we needed anything.