Too many glitches from worn and dirty cabin carpeting in a suite, to poor attitude in the Maitre'd's staff in paying attention to what was happening in the dining rooms, no smiles, just uniform ho-hum services.
We booked a suite on this cruise, and upon entering the room, we were impressed with the marvelous bathroom, and the size of the suite itself, but looked out onto a veranda that was about 4' wide, and stacked with furniture that you could not possibly use. Two relaxing chairs with a low table, and one straight backed chair with 3 footstools that could not be possible be fitted in front of the chairs.
We had requested a table for 6 or 8 and got a table in the far back of deck 3, and a four seater. Dining companions were nice, but they never returned. When we saw them on a and tour, they had moved their meals to the Lido deck. I previously had called the maitre'd and asked if we could be reassigned to a larger table - because a good part of cruising is meeting your cruise-mates, and his blunt answer was "there is nothing I can do".
I had tipped our room attendant in advance and asked that we have ice every afternoon about 4, and that request was usually filled. But wen we needed something else, or on the day the ice was forgotten, i called guest services, and got a recording (also several other times) that said all attendants were busy and they would get to us as soon as possible - which was usually 30 minutes. For a suite on a 4.5 star line - I think not. We are elite with another line, and usually have the direct phone and a business card for a cabin attendant, so this was a disappointing experience. The only time we saw a bard was the last night - looking for tips or high marks?
The good marks - the Pinacle Grill was outstanding, MDR food was good and reasonably well presented.
Embarkation and Disembarkation were performed flawlessly, but the arrival in Key West was at the Navy Docks, and no information was given guests before leaving the ship and standing in the sun for a half hour waiting for the jitney train with only one loading area to arrive. Poorly planned and executed.
The pattern on the carpeting was worn to to the point of not being visible, and vacuum cleaners sightings were a rare occurrence. our cabin was not vacuumed for the first three days. Marginal - room service breakfast, which we always prefer, was always cold and the toast was stale. The only way around it was to have muffins and order an item which had to be cooked to order