Nieuw Amsterdam Review

4.5 / 5.0
964 reviews

Very disappointed with this cruise and Holland America.

Review for the Western Caribbean Cruise on Nieuw Amsterdam
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BobandSandra
10+ Cruises • Age 80s

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Sail Date: Nov 2013

Too many glitches from worn and dirty cabin carpeting in a suite, to poor attitude in the Maitre'd's staff in paying attention to what was happening in the dining rooms, no smiles, just uniform ho-hum services.

We booked a suite on this cruise, and upon entering the room, we were impressed with the marvelous bathroom, and the size of the suite itself, but looked out onto a veranda that was about 4' wide, and stacked with furniture that you could not possibly use. Two relaxing chairs with a low table, and one straight backed chair with 3 footstools that could not be possible be fitted in front of the chairs.

We had requested a table for 6 or 8 and got a table in the far back of deck 3, and a four seater. Dining companions were nice, but they never returned. When we saw them on a and tour, they had moved their meals to the Lido deck. I previously had called the maitre'd and asked if we could be reassigned to a larger table - because a good part of cruising is meeting your cruise-mates, and his blunt answer was "there is nothing I can do".

Cabin Review

NO verand to speak of - perhaps as much as 4 feet wide. Carpet was worn and dirty.

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