We have been there numerous times, but the folks at our dinner table found it exotic.
Disney will stop on the pier closest to the city, so that it is a very short walk to the tourist portion of the town. If you want to go into the downtown (city centre), it requires a taxi ride.
Because there were heavy rainstorms in the area on the day that we visited, we decided to stay close to the ship.
Cozumel HAS rebuilt a huge mall with their tourist shops in it. Several escalators make the trek easy.
Our guide was exceptional. Even though there were 3 very young and talkative children on the cave tour, it kept it interesting for them and for the adults. At the end of the tour, the 3 children all ran up and gave him a huge hug (which he really wasn't expecting!!!). I highly recommend this tour if you are fit.
The Island Tour with Saltwater Forest in a truly memorable tour. We were driven by bus around the island (yeah, been there and done that) but then we went out on a boat captained by Don. We saw the mangrove trees, canals of the wealthy homes, and the iguanas and birds of Georgetown. This is a must do tour. Danielle gave the narrative of the birds, flora and fauna with an in depth knowledge. Great Tour.