Transfer from the airport and embarkation were pretty straight forward. Arriving on a Cunard ship is always a fantastic experience and one is made to feel special immediately on boarding. The majority of staff are excellent and a credit to the White Star service.
The cabin was lovely, clean and welcoming. We were beside the funnel on Deck 8 so it was quite noisy. Balcony was under Lido restaurant which came out an extra foot so hardly any room for the sun to get through. I'd suggest Deck 7 is better than Deck 8 in this respect but avoid being next to the funnel!
Food was a bit hit and miss, the sirloin steaks were terrible, very poor quality but the fish was usually good. Wine is far too over-priced at 400% mark-up. Even taking one of the wine packages means at least 3x market value. The staff in the restaurant were great, smiling, helpful and polite even when having to deal with the inevitable rude/obnoxious passengers.
The staff on the pursers desk were not up to the standard of Cunard and were curt, unsmiling and unhelpful. The staff on the Tour Desk could not answer basic questions on the ports.
Entertainment was dire, as an 80+ year old fellow traveller stated "it's really old-fashioned". Cunard must up their game in this respect. Bigoted comedians, power point presentations during the dancing & year old films are just not good enough if they want to compete with the other lines.
The enrichment programme was also terrible on this cruise. A man talking about Doris Day and Greta Garbo and showing clips of their films does not enrich my life! The activities were sadly lacking too.
Shore excursions also extremely over-priced but they were relatively well organised.
All-in-all, an enjoyable holiday because of the staff, food and the feeling of opulence that being onboard a Cunard brings. However, there is work required by Cunard to keep up with the other lines.