My husband and I have been cruising many years with many lines. We stayed away from Celebrity as many of our friends had gotten sick onboard with the Noro Virus.
We finally broke down when a friend asked us to cruise with them on the Celebrity Summit.
What a mistake. We have never had a bad experience on a cruise, fortunately until now. Even if we hadn't gotten the Norovirus, as everyone on board eventually was sick with it, and worse, it was by far the filthiest and poorly run cruise we ever experienced.
Everything from dirty cutlery, glasses, paper coffee cups, to not wiping down tables in the buffet or dining room. Staff hygiene is suspect and nasty attitude by every staff member on board.
We were led to believe this would be a higher level of service than any other cruise line we traveled with, what a lie! They didn't even have hand sanitizer to use the first few days of our trip, and the wait staff handled everything with dirty hands. We also noticed members of the dining room picking their nose, teeth, etc then handle the cups, forks, etc.
We called the cruise line to complain about this and were told there was nothing they could do. Well how about cleaning up and teaching their staff how to have good hygiene?
If want to enjoy your cruise, go on another line but do not take Celebrity.
OUr Cabin was nice as our steward, but there were many others on board who complained of their rooms not being clean and the steward not cooperative.