Grande Mariner Cruise Review by Mort48: Never Again
We had heard wonderful things about this cruise line. The idea of a smaller more intimate cruise held a lot of appeal. Unfortunately, the idea was better than reality. The rooms are tiny and continually had a sour smell. The food was ample but not much better than what you get at the home of a not very good cook. They advertise serving wine with lunch and dinner but wine out of a box should be reserved for camping. The staff was pleasant but the cleaning system definitely needed an overhaul. It took a really long time for staff to make up the cabins!
The worst thing about the trip was that more than half of the trip was scrubbed due to weather. Chicago is a beautiful city but we didn't anticipate having to spend four days moored at the Navy Pier. The two days we actually sailed and the one port we visited was enjoyable. We fully appreciate that you get what you pay for and we were very grateful that we had taken advantage of the two for one option. However, others on the More Cruise paid the full price. While, anyone can understand that weather is a factor it should have been made clearer in the information that with a small ship on a big lake it doesn't take much of a wind to keep you in port! We were very disappointed that the cruise line made no effort to compensate the passengers for the cruise that wasn't! It was insulting to be offered 20% off our next cruise when it is almost always possible to book at the two for one rate.
The other passengers were a great bunch of people and those who stayed to complete the trip made every effort to make the best out of the experience. We knew that most of the passengers would be retirement age but we were surprised how elderly most of the passengers were.
We are in the hospitality business and appreciate that it is difficult to always please the consumer. We would much prefer to be giving this cruise a glowing recommendation as we really thought that it would be a great experience...never again. Less
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