Pros: Wonderful and friendly staff. Wonderful waiters I actually bonded with in main restaurant. A special mention of our exceptional Truffles waiter, Jeffery. Good delicious food that I never (except for a potato) had to season (and I tend to be a salt addict). Serenity area was peaceful, and they quickly chased out any kids (with or without parents) who came in. ALL of the shows in the Follies theater were OUTSTANDING. Marriage show (newlywed game) with Cruise Director Brent was hilarious. Loved Brent and Keeeyleeee. Way too much food available all the time. Clean ship (and they recently upgraded all room TVs to flat screens). More closet space in all cabins than we could use.
Cons: Mostly poor communication to passengers, and daily errors in the ship's morning flyer. For example they listed the marriage show at 2:30AM (it was PM), and the flyer everyone got on Thursday was dated Friday. Ship arrival/departure times changed all the time with not enough communication. Also Brent's announcements were broadcast ONLY in the corridors and open spaces, (not in rooms), causing most passengers to miss important information about canceled excursions and schedule changes. Most people weren't informed of the time change on the last night, resulting in a lot of confused people wandering around closed breakfast buffet at 5:30am. Maybe Brent was pushing the wrong speaker button, but if it's a new policy to never broadcast in rooms... it's stupid. Guest Service desk personnel were so un-smiling, un-caring, and non-committal that I decided they were animatronics. Mysterious charge for a diet-sprite in Casino while I was at dinner in Truffles, that Guest Service could not verify, or show a receipt, but could only 'submit' for removal. Many passengers on last day complaining that alcohol they purchased in Duty Free Shop was delivered to someone else. Ship needs daily activities that draw a crowd, instead of just one Hairy Chest Contest.