Azamara Journey Review

Azamara Mediocre Journey

Review for the Western Mediterranean Cruise on Azamara Journey
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dbejr
2-5 Cruises • Age 70s

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Sail Date: Oct 2013

Where do I start? How about at the airport where we were met and herded to a hallway location and left for an hour, only to be put on the wrong bus. Azamara topped that entrance with an even greater exit! We got a letter on our bed the day before the cruise ended notifying us that our tour of Rome was canceled, leaving us stranded at the dock. Were it not for the extraordinary efforts of Guest Relations Director Nikki Denyer, we would still be walking back to Rome from the dock! She got us into Rome next door to our hotel despite Azamara's best efforts. Azamara's CEO traveled with us, and I would suggest that next time he travels on the Journey, he take lessons on how to run a cruise line from Ms. Denyer who understands customer service! When Ms. Denyer found out she was getting us to Rome for my wife's birthday, she had the stewards decorate our room with baloons and a banner, making up for most all the other disappointments we had. The rest of the officers were pretty much MIA the entire cruise.

The Journey, though built about a dozen years ago, looks like something out of the 50's or 60's with dated, threadbare decor like an unrestored Motel 6. The rooms are decent size but the bathrooms are so small, you have to exit them to turn around and change your mind. The balcony is small but decent and we enjoyed it, even when a crewman above dumped water on me by accident. At least he apologized, a concept mostly lost on management.

Watch out for security. Sheriff Andy and his band of ham handed Barney Fife ninjas make the TSA look like a bunch of do-nothings! Bring a pocket knife or pen knife and they confiscate it, then replace it with a steak knife twice as long. Belt buckles, coins, watches and wine corks drive them nuts, so be prepared to be felt up or wanded. Don't go by what the TSA allows, Azamara security frisks to their own tune.

Cabin Review

Decent cabin. Liked the balcony, just a little small. Bathroom was VERY small, but worked OK.

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