May I say first that my husband and I are cheerful, non-complaining types? We've had 4 other sailings on NCL, all rather lovely. THIS ship made a lot of unhappy people.
Debarkation procedures are a disaster. Lines of 500+ people, 1-2-3 hours long for EASY-OFF, carrying our own bags. NO guidance or organization except for Cruise Director on the intercom reminding us not to stand in line. (?)
This occurred not just once, but all THREE TIMES we were involved.
Service so slow in main dining rooms (Versailles and Aqua) that we gave up going there. And this was after waiting to even GET a table, and not at peak hours. They always seemed to be overwhelmed with the number of diners. They lost our wine; they forgot our orders; served cold food. The food was pretty good when it came. NCL BEGAN "Free Style Cruising": how could they fall so badly?
Market Cafe offerings were predictable but quite adequate, though terribly noisy and chaotic.
"11 dining venues": yes, but half were premium and several were fast-food types.
Generally, the service crew were friendly and tried to please.
Entertainment was really terrific. (Why can't they fix all the broken chairs in the Theater?)
Our 10th-floor balcony stateroom was well-designed - a better bathroom than is usual! - and we were happy with it and the stewards.
But a lot of us felt the general tenor to be INDIFFERENCE. A good example: being stuck in a ship lounge with 500 people for 3 hours waiting to get off/back on in Miami - In Transit passengers, staying on for the next cruise - we had nothing to eat/drink for the entire time. And very little information provided except to have NCL blame somebody else: the Port, the Customs Service. They could have gone a long way by simply thinking to offer us plastic cups of water.
I wonder what chaos would ensue if there were a real disaster aboard. They're just not prepared for anything but the most mundane trouble.
Such a lovely trip. Such a sad ship.