May I say first that my husband and I are cheerful, non-complaining types? We've had 4 other sailings on NCL, all rather lovely. THIS ship made a lot of unhappy people.
Debarkation procedures are a disaster. Lines of 500+ people, 1-2-3 hours long for EASY-OFF, carrying our own bags. NO guidance or organization except for Cruise Director on the intercom reminding us not to stand in line. (?)
This occurred not just once, but all THREE TIMES we were involved.