This was our third Princess Cruise, but the first once since they were bought by Carnival. We felt that there was a decline. The food was more like Home Town Buffet. During our other cruises the food was high quality, really wonderful, fresh with lots of variety and great taste. We got to laughing, a little , on how can you make desserts that have no taste or sweetness? The Horizon Cafe was congested and there was not enough seating. Secondly, how do the Carnival folks treat their employees because there seemed to be a morale problem. We had people snapping at us sometimes. The woman working at the xray and card check area ,where we would get off and on the ship at ports , treated people like cattle, speaking very disrespectfully every time I saw her. I think that because our first two cruises were almost perfect , that this was a letdown. Thirdly, the cabins need updating and need freshening. The carpet was worn out, faded and the throw pillows on the bed looked faded too and like they needed to be sterilized!
On the positive side....The itinerary was wonderful , we loved all the ports! Check -in was very smooth and organized. We loved our balcony and sleeping at night with the sound of the ocean and the sea breeze. We enjoyed having a breakfast tray in the mornings. The lounge areas were pretty. We really enjoyed the movies under the stars and watched a NFL game up there! Sometimes people don't realize how important their job is! I worked with the public for many years , while most people are lovable and reasonably easy to take care of, when that is not the case, be professional and do the right thing....fake it!!!! We will be checking out new options for our next cruise. If we cruise Princess again, at least our expectations will be more accurate.