THE CRUISE THAT SHOULD HAVE BEEN CANCELLED: Marco Polo Cruise Review by alsy
Overall Member Rating
THE CRUISE THAT SHOULD HAVE BEEN CANCELLED
Destination: Cruise to Nowhere
Embarkation: London (Tilbury)
As the bistro was closed during the cruise the main restaurant had very little choice and our waiter did not know what had garlic in. We paid £998 for this cruise for 4 nights and that included 3 breakfasts 2 were nearly cold 3 lunches if required 3 dinners each and 3 shows. On requesting a part refund this was dismissed out of hand. My sister More who was on the cruise with us was phoned to explain that the delayed embarkation was due to the ship having one of it's two annual normal deep clean but failed to inform her if passengers were uncomfortable with the situation you could rebook for a different date. We were not informed of this until we had unpacked in our cabins and a letter was in the cabin folder.. The cruise before us suffered a bad norovirus outbreak of at least 50+ cases as was informed to us by a crew member.
With the toilets being closed you had to make a trip back to your cabin if the call arose.
Several crew members claimed the cruise should have been cancelled with the lack of facilities.
The company have now come back to me with a offer of 20% off a future booking for 2014/2015 providing If I book before 31/01/2014.
I think this offer is a joke and I will not be taking up the offer as I will never cruise with this so called cruise company again. Less
We were upgraded to the suite but frankly thought it was a disgrace.The settee and armchairs were badly stained when I pointed this out to our steward he apologised and said it was caused by the chemicals used in the deep clean, We had a hot tray in the cabin but when I pointed out there were no cups or mugs he said we had to use plastic ones. when I pointed out these would melt with hot water he had no answer.Hoovering the corridor on our deck was carried out at 22.30 as was the cleaning process.