Marco Polo Review

3.5 / 5.0
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THE CRUISE THAT SHOULD HAVE BEEN CANCELLED

Review for Nowhere Cruise on Marco Polo
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alsy
10+ Cruises • Age 80s

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Sail Date: Oct 2013

Our cruise to Ghent and Amsterdam should never have left port.All the facilities included in the price were closed except the shows this was claimed because of numerous people touching products ie the card room. The boutiques were open funny that as passengers were handling the products and replacing them on the racks and shelves the same in the shop people were handling bottles of spirits and packets of cigarettes. How this did not constitute a possible health hazard was probably because these were on sale and would have resulted in lost revenue.The shows were excellent again shame the food was not.There was very little choice

As the bistro was closed during the cruise the main restaurant had very little choice and our waiter did not know what had garlic in. We paid £998 for this cruise for 4 nights and that included 3 breakfasts 2 were nearly cold 3 lunches if required 3 dinners each and 3 shows. On requesting a part refund this was dismissed out of hand. My sister who was on the cruise with us was phoned to explain that the delayed embarkation was due to the ship having one of it's two annual normal deep clean but failed to inform her if passengers were uncomfortable with the situation you could rebook for a different date. We were not informed of this until we had unpacked in our cabins and a letter was in the cabin folder.. The cruise before us suffered a bad norovirus outbreak of at least 50+ cases as was informed to us by a crew member.

With the toilets being closed you had to make a trip back to your cabin if the call arose.

Cabin Review

We were upgraded to the suite but frankly thought it was a disgrace.The settee and armchairs were badly stained when I pointed this out to our steward he apologised and said it was caused by the chemicals used in the deep clean, We had a hot tray in the cabin but when I pointed out there were no cups or mugs he said we had to use plastic ones. when I pointed out these would melt with hot water he had no answer.Hoovering the corridor on our deck was carried out at 22.30 as was the cleaning process.

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