Travelled with my family in a party of 10 on the cross Atlantic sailing from Harwich to Boston. Have been on BOTS 3 times before and always had a great time. The family wanted to visit New York and we wanted to take the grand children on this ship so an ideal cruise. Great anticipation following the $30 million dollar refit.
Lets start with the Ugly. One particular eastern European receptionist/guest services person was so rude even I was dumbstruck. She refused eye contact and just would not acknowledge a perfectly reasonable question.
In the Park Café it must have been her brothers Grimm as we called them. They protected the food like there was a national shortage and woe betides you if you wanted a serviette. It was like you insulted their parentage. Very odd and unwelcoming. On the first day out they had chocolate milk, which the kids love. I asked for 6, as there was 5 of them and 1 of me. Talk about incredulity. Plonked on the counter one after the other with a grimace. How was I supposed to carry them? Raised eyebrows. Not his problem. Put them on a couple of plates if you would be so kind. Guess what. No chocolate milk for the rest of the cruise. In the same way crisps were rationed. Anytime after 1:00 pm no chance until the next day.