Good time, but not all I expected: Enchantment of the Seas Cruise Review by rp1004
Overall Member Rating
Good time, but not all I expected
Embarkation: Port Canaveral (Orlando)
Negatives were few but memorable. The opening night at the "family" welcome aboard show the comedian went on. 3 minutes into his act we were walking out as he made 2 jokes that were not remotely close to suitable for More children. When I notified guest services, I did get a prompt response, but an unsatisfactory one. The only other problem I have had on a ship was with Carnival and it was handled much better and the problem was much less severe in my opinion. We were offered for one of the kids to participate in the magic show that basically amounted to us getting to sit in the front row and my son hand the magician a rubber band he was using in a slight of hand trick. Hardly making up for something we found highly offensive.
The other was the debarkation process was a disaster. They did not announce the tag numbers over the loud speaker so if you were not exactly where they told you, you had no idea. We were number 2 and when I finally figured out something was wrong the 8's were in line. Maybe this is how RC does it, but all the cruises I have been on in the past have announced the numbers over the ship's pa system. That put us 30-45 minutes behind and when we finally got within a few passengers of the customs agent, an employee of RC tried to wheel a passenger from behind us in a wheelchair to cut in front of us. I asked if she had a medical emergency and was told "no but we need the wheel chair back on the ship". We did not let her go in front of us, but he cut her in front of at least 3 dozen passengers that had been waiting for a long time in the line. Once we got to the customs agents we were fine. Apparently this is a normal problem for this ship as we were not allowed on the ship until late because they had not cleared unit after 11am. Less
We typically go for the inside cabins so we can sleep better. These were very good compared to past experiences.
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