Let me start by saying this was the first cruise with the kids that my wife and I had the courage to take. Previously I have been on 8, just one of those on RC. I had been on the Enchantment back in 2007 and had good memories. Several things were marvelous. Food service was amazing. Food quality was great as well. I am on Gluten Free diet and they did a great job of offering me as many of the normal options as possible. The head waiter even brought me a couple of gluten free cookies to get me through the next day. Cabins were as expected and kept as one would expect. On board entertainment was good with the exception of the comedian. The grande finale show was very good as was the magician on night 2, but I thought the magic show was a bit short in duration.
Negatives were few but memorable. The opening night at the "family" welcome aboard show the comedian went on. 3 minutes into his act we were walking out as he made 2 jokes that were not remotely close to suitable for children. When I notified guest services, I did get a prompt response, but an unsatisfactory one. The only other problem I have had on a ship was with Carnival and it was handled much better and the problem was much less severe in my opinion. We were offered for one of the kids to participate in the magic show that basically amounted to us getting to sit in the front row and my son hand the magician a rubber band he was using in a slight of hand trick. Hardly making up for something we found highly offensive.
The other was the debarkation process was a disaster. They did not announce the tag numbers over the loud speaker so if you were not exactly where they told you, you had no idea. We were number 2 and when I finally figured out something was wrong the 8's were in line. Maybe this is how RC does it, but all the cruises I have been on in the past have announced the numbers over the ship's pa system. That put us 30-45 minutes behind and when we finally got within a few passengers of the customs agent, an employee of RC tried to wheel a passenger from behind us in a wheelchair to cut in front of us. I asked if she had a medical emergency and was told "no but we need the wheel chair back on the ship". We did not let her go in front of us, but he cut her in front of at least 3 dozen passengers that had been waiting for a long time in the line. Once we got to the customs agents we were fine. Apparently this is a normal problem for this ship as we were not allowed on the ship until late because they had not cleared unit after 11am.