Prior to boarding the ship, a Regent representative offered us a City Tour of Copenhagen. We took the tour, however the speaker system on the lower level of the bus was inoperative, and none of us on the lower level heard the tour guide throughout the 2+ hour tour. When the tour guide was informed that the speaker system was not operating, his response was that there was nothing he could do to fix it. When we got on board the ship, we informed the guest relations folks on deck 5 that the tour was totally unsatisfactory. Their response was that they don't conduct the tours, and there was nothing they could do about it.
When we got to our suite, it left quite a bit to be desired. The floor was warped, the carpet was stained, several ceiling tiles were discolored, and there was a chunk of tile about the size of a deck of playing cards that had been broken from the bathroom counter top and was very haphazardly glued back. It took three days to get it glued back more properly. We were aware that the Voyager was going in for overhaul in October -- it really needs the overhaul.
The meals were only fair. My wife ordered a lobster one of our first nights, and it was overcooked and rubbery. We skipped supper two nights in a row because the food just was not that good.
The ports of call and the excursions were very nice, especially Tallinn, Estonia and St Petersburg, Russia (they were sprucing up the entire city getting ready for the G-20 conference). For the Berlin excursion, they took us to a shopping mall food court for lunch.
The maid and butler were both very good, efficient, and polite. The people working at Destination Services on the 5th deck were quite rude and curt. After the cruise, we received a token response letter from the Regent Guest Relations Administrator.